Global Support and Services Technician
Job Description:
- Serve as Air Products' primary technical representative at customer sites
- Plan, coordinate, and execute commissioning, startup, maintenance, and service activities
- Diagnose, troubleshoot, repair, and maintain mechanical, electrical, and industrial equipment
- Provide technical guidance, operational support, and customer training
- Ensure compliance with company, safety, environmental, and regulatory standards
- Develop, review, and update commissioning and service procedures
- Complete service reports, expense reports, time reporting, technical documentation, and customer follow-up
- Provide technical input to quotations, spare-parts recommendations, service proposals, and follow-up activities
- Collaborate with internal teams to resolve technical issues and improve service delivery
- Identify continuous-improvement opportunities to enhance customer satisfaction and operational efficiency
- Support GSS sales and spare-parts activities by preparing quotations, following up with customers, and coordinating orders
- Support special projects and assignments directed by the Customer Support Manager
- Own assigned service activities from preparation through execution, reporting, follow-up, and technical closeout
- Maintain current knowledge of Air Products' equipment, technologies, and best practices
- Travel domestically and internationally approximately 30% of the time
Requirements:
- Technical diploma, associate degree, bachelor's degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field
- 3 to 5 years of experience in field service, commissioning, industrial maintenance, or technical support
- Strong troubleshooting and analytical problem-solving skills
- Ability to read and interpret technical drawings, wiring diagrams, schematics, and equipment manuals
- Ability to plan and execute field assignments independently, manage priorities, follow established procedures, and escalate technical or safety concerns when required
- Excellent communication and interpersonal skills with a customer-focused approach
- Proficiency with service management software, reporting tools, and Microsoft Office applications
- Commitment to safety, quality, and environmental compliance
- Ability and willingness to travel domestically and internationally approximately 30% of the time, including overnight stays, extended customer-site assignments, and travel outside normal business hours
- Ability and willingness to work onboard vessels and at land-based industrial facilities, including machinery spaces and other operational environments, while complying with applicable safety requirements
- Flexibility to support customers outside normal business hours, including occasional evenings or weekends
- Ability to participate in an on-call support rotation
- Valid driver's license
- Ability to obtain and maintain a valid passport and required travel documentation
- Preferred: experience with industrial gas generation, marine industry, membrane separation systems, compressors, instrumentation, PLC-based controls, process equipment, or similar technologies
- Preferred: experience conducting customer training and technical presentations
- Preferred: knowledge of commissioning and startup procedures for industrial and marine systems
- Convenient access to a major airport and ability to meet travel requirements for candidates based outside the preferred St. Louis location
Benefits:
- Affordable medical, dental, and vision insurance available day one of employment
- 401(k) retirement savings plan with 100% vested company core and match
- Paid vacation, holidays, and sick time
- Paid parental leave
- Adoption assistance
- Flexible spending accounts
- Life Insurance (AD&D), Supplemental AD&D
- Employee Assistance Program (EAP)
