Remote Customer Service Representative Flexible Work Opportunities

Rooted Talent Solutions is growing its network of remote customer service professionals.

Are you a strong communicator who enjoys helping people? Are you looking for a flexible work-from-home opportunity where you can provide professional customer support?

Rooted Talent Solutions is accepting applications from motivated individuals interested in remote customer service opportunities supporting established brands and customers.

What You May Do

Depending on the customer-service program you qualify for, responsibilities may include:

  • Answering inbound customer calls
  • Assisting customers with questions and service requests
  • Processing orders, reservations, or account inquiries
  • Providing professional customer support
  • Resolving customer concerns
  • Navigating multiple computer applications
  • Documenting customer interactions
  • Meeting program-specific quality and performance standards
What We're Looking For

We are looking for people who are:

  • Professional and dependable
  • Comfortable speaking with customers
  • Strong communicators
  • Comfortable using a computer
  • Able to work independently
  • Organized and detail-oriented
  • Able to follow instructions and client procedures
  • Committed to completing required onboarding and training

Customer service or call-center experience is helpful, but experience may not be required for every opportunity.

Work From Home Requirements

Applicants should be prepared to have:

  • A suitable computer meeting applicable technical requirements
  • Reliable high-speed internet
  • A quiet, professional workspace
  • A compatible headset and other equipment required for the opportunity
  • The ability to meet applicable technical and security requirements

Requirements, availability, schedules, and compensation can vary depending on the customer-service opportunity.

Important

This is an opportunity to provide customer-service services as an independent contractor/business participant rather than a traditional guaranteed W-2 position.

Selection does not guarantee placement, hours, income, or acceptance into a particular customer-service program. Additional screening, registration, training, certification, equipment verification, or other requirements may apply.

Ready to Get Started?

Complete the Rooted Talent Solutions application to begin the screening process.

Apply today and take the first step toward joining our growing remote customer-service network.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...