Part-Time Customer Service Representative - Mississauga, Ontario
Prestige Travel Group is seeking a part-time Customer Service Representative in Mississauga, Ontario, Canada. This remote-eligible role supports customers by providing timely, accurate, and professional assistance across phone, email, and chat. Join a collaborative team focused on customer satisfaction, teamwork, and respect.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat with accurate, timely assistance.
- Help customers with product information, order status, and account questions.
- Resolve complaints with empathy and professionalism, working toward positive outcomes.
- Record customer interactions and feedback in the CRM system.
- Collaborate with colleagues to improve service delivery and operational efficiency.
- Attend training sessions and team meetings to share best practices and strengthen service strategies.
- Contribute to a respectful, supportive team environment.
Qualifications
- Excellent verbal and written communication skills.
- Strong teamwork and collaboration skills.
- Ability to multitask and handle customer inquiries effectively.
- Previous customer service experience is preferred, but not required.
- CRM software and Microsoft Office Suite familiarity is an asset.
- No formal education is required; high school completion is preferred.
- Retail or other service-oriented experience is an advantage.
Work Details
- Employer: Prestige Travel Group
- Job type: Part-time
- Location: Mississauga, Ontario, Canada
- Remote eligibility: Remote-eligible
- Reports to: Customer Service Manager
Work closely with fellow representatives and the Customer Service Manager to support customers and help the team meet its service goals.
