Talent Acquisition Program Specialist – MSP, Workforce Planning

Job Description:

  • Drive effective managed service provider (MSP) operations by coordinating recruiting activities across sourcing and delivery teams
  • Consolidate hiring forecasts into actionable regional talent demand insights
  • Identify recruiting capacity gaps, risks, and resource needs
  • Monitor key metrics, operational scorecards, and service-level commitments
  • Connect workforce planning, headcount approvals, and requisition processes
  • Standardize processes, documentation, and governance practices across the region
  • Provide data analysis, reporting, and workforce planning insights for strategic talent acquisition decisions
  • Foster partnerships with HR, Finance, Procurement, business leaders, and external providers
  • Administer operational and commercial aspects of supplier partnerships
  • Coordinate purchase order alignment, invoice reconciliation, and supplier onboarding
  • Manage complex HR, Talent Acquisition, or workforce-related programs and multiple stakeholders
  • Drive process excellence, operational discipline, compliance, accuracy, and continuous improvement

Requirements:

  • Preferred experience supporting managed service provider (MSP) programs, workforce planning initiatives, or Talent Acquisition operations within a complex business environment
  • Experience with external talent sourcing methodologies, recruiting technologies, and workforce analytics tools
  • Experience administering supplier partnerships, including service performance tracking, purchase order alignment, invoice reconciliation, and supplier onboarding coordination
  • Data analytics, reporting, data visualization, and business insights
  • Human resources consulting and business process execution expertise
  • Ability to partner with HR, Finance, Procurement, business leaders, and external service providers
  • Strong communication, collaboration, and interpersonal effectiveness
  • Process documentation, standard work, training materials, and governance practices
  • Ability to identify operational risks, recommend mitigation strategies, and drive continuous improvement
  • Proficiency with technology and digital tools for workflow visibility, reporting accuracy, and workforce planning
  • Demonstrated ability to manage complex HR, Talent Acquisition, or workforce-related programs
  • Strong analytical and problem-solving capabilities
  • Effective consulting, communication, and relationship-building skills
  • Ability to drive process excellence, operational discipline, continuous improvement, compliance, and accuracy
  • Adaptability, resourcefulness, results orientation, and customer-focused delivery
  • Professional certifications in project management or HR management are preferred
  • Equivalent experience may be considered in lieu of professional certifications

Benefits:

  • Remote work in the United States
  • Approximately 10–15% travel opportunity/requirement
  • No relocation required (relocation eligibility: No)
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