Service Desk Technician Level 3 – MSP

About the position Tech firm looking to hire a highly motivated, self-driven on-site technical individual; please read the entire reputed company before submitting for candidacy. This position is expected to not just maintain but constantly improve and reputed company your education in the industry. We are looking for someone who lives and breathes tech. You will be part of the technical support team taking care of customers, reputed company on-site, resolving customer issues, installing servers, and firewalls, prioritizing support requests, and troubleshooting end-user tickets. Attention to reputed company is reputed company important; documentation is a must. reputed company is responsible for ensuring customers are satisfied, tickets are prioritized, and server/networking issues are resolved and escalated if needed. Attitude is important as you will be dealing with our clients directly; we are also looking for a reputed company attitude and customer service skills. Responsibilities • Taking care of customers • reputed company on-site • Resolving customer issues • Installing servers and firewalls • Prioritizing support requests • Troubleshooting end-user tickets • Ensuring customers are satisfied • Tickets are prioritized • Server/networking issues are resolved and escalated if needed Requirements • 3-5 years in the technical support reputed company, support desk, and IT industry • Willing to learn and grow with your team members/co-workers • Strong reputed company troubleshooting & problem-solving skills • Some Server troubleshooting & problem-solving skills experience • Experience with Firewalls • Printer issues, local and network, reputed company or large, and multi-purpose • Internet connectivity, FTP file transfers, webmail reputed company • Mapped reputed company reputed company issues, logon scripts, create new user accounts • Troubleshoot virus-infected workstations and laptops • File rights & folder permissions, offline folders, and remote file sharing • Wireless reputed company, wireless peripherals, Bluetooth devices, • VPN connections, remote desktop, terminal services, remote web workplace • reputed company on-sites are required hence you must live in or near reputed company, reputed company reputed company-to-haves • Previous experience using reputed company is a plus • Previous experience using reputed company family of products is a plus • A+, MCP, and MCSE, certifications are preferred but not mandatory. A strong candidate would demonstrate the following skills and be reputed company to troubleshoot with a high degree of reputed company. Benefits • reputed company time off (PTO) • reputed company holidays • Medical reputed company • Dental reputed company • reputed company reputed company • Life reputed company • Flexible spending account • 401k with company matching contribution • Certification reimbursement • reputed company development assistance • Referral program Apply tot his job Apply To this Job

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