Member Experience Specialist

Job Description:

  • Deliver excellent member experiences by responding to member inquiries in a courteous, professional, and highly accurate manner
  • Build high value member relationships by actively listening and engaging with members to discover needs and provide positive solutions
  • Handle complex member requests and work in multiple workgroups
  • Process financial and account maintenance transactions performed by the Call Center
  • Proactively engage member interest in Credit Union products and services
  • Educate members regarding how to reach financial goals and self-serve options
  • Troubleshoot and resolve member issues

Requirements:

  • 2 to 5 years’ call center experience
  • High school diploma, GED, or equivalent
  • Ability to write and speak effectively in English using correct spelling and grammar
  • Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key
  • Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, Excel, and Zoom
  • Moderate keyboard skills at 40 wpm
  • Familiar with Customer Relationship Management (CRM) and document storage systems

Benefits:

  • Bonus/incentives for all regular employees
  • 401(k) with 8% company contribution
  • Medical, dental, and vision insurance for employees and dependents paid at 80%
  • PTO and paid sabbaticals
  • Tuition reimbursement
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