Front Desk Agent
The Coast Lonsdale Quay Hotel in North Vancouver, BC is looking for a Front Desk Agent with flexibility in their availability, to join our team and contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. The hours for this role will fluctuate between part time and full time, and some overnight shifts will be required to cover off vacations.
What this role does: Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage Follows established procedures and policies when completing tasks
Receives, sorts and distributes incoming mail
Prepares and sends courier packages and ensures accurate billing and records
Orders office supplies and maintains inventory levels
Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries Demonstrates a customer service attitude with internal/external contacts Provides basic data entry and transaction handling service for the Front Office Inputs data accurately into the appropriate database
Produces statistics and reports on the data as per standard formats Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
Other duties as required What we're looking for: Minimum 1 year experience in similar position preferred
Secondary School Diploma
Advanced communication, interpersonal, and customer service skills Technical aptitude
Beginner level in the use of MS Office Suite Professional appearance and attitude Bondable Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule which includes evenings, weekends and some nights
