Fixed Operations Specialist
Field Work Arrangement: This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the California Region or be willing to relocate to San Francisco, Los Angeles, or a surrounding area approved by leadership within 60 days of the start date.
The Role:
The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis. They may be involved in a variety of initiatives including training, coaching, as well as process integration, tools development, performance and analysis reports and business planning.
What You'll Do (Responsibilities):
- Serve as a trusted advisor to zone and district parts and service managers
- Support in driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
- Responsible for successfully addressing and resolving zone and district needs, including but not limited to: PASI, RIM, Warranty, NPS, Retention, STS Training, EV Training & Compliance
- Implementation and documentation of actions plans to overcome zone or district headwinds
- Ensure alignment with CAP goals and metrics
Your Skills & Abilities (Required Qualifications):
- Bachelor's Degree or Equivalent Experience
- 5+ years of relevant experience, guiding and improving fixed or sales operations
- Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience
- Ability to travel up to 75%
- Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed
What Can Give You a Competitive Advantage (Preferred Qualifications)
- Experience leveraging dealer performance and financial reporting tools to drive business insights and operational improvements.
- Strong consultative and relationship management skills with the ability to influence internal and external stakeholders.
- Results-oriented professional with demonstrated success leading change and driving business outcomes.
- Excellent written, verbal, and presentation communication skills.
- Strong organizational, time management, and prioritization abilities.
- Effective problem-solving and decision-making skills in a fast-paced environment.
- Proven ability to think strategically, adapt quickly, and lead in remote or matrixed environments.
- Demonstrated innovation, creativity, and continuous improvement mindset.
- Self-starter with a high degree of initiative, adaptability, and accountability.
- Strong customer focus with the ability to navigate complex situations and resolve conflict effectively.
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. The salary range for this role is $112,800 -$149,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more."
