Enforcement Officer - Vancouver
Do you enjoy working independently, interacting with the public, and helping maintain safe and organized parking facilities? As a Parking Enforcement Officer, you play a vital role in ensuring parking regulations are upheld fairly and consistently while delivering exceptional customer service. More than an enforcement professional, you are a key representative of Indigo Park Canada and the venue, serving as a trusted ambassador who promotes a positive customer experience and helps maintain a safe, accessible, and well-managed environment for everyone.
Why work at Indigo Park Canada?
- Independent work environment
- Opportunity for career growth
- Be part of a trusted organization focused on service excellence
- Patrol an assigned area by vehicle
- Issue warnings and quotes for illegally parked vehicles (using LPR vehicle system)
- Identify vehicles in violation of parking codes
- Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles
- Observe and report hazardous conditions such as replacement of unsafe signage within lot, etc.
- Prepare and maintain required records, records of parking enforcement, operational records and records of quoted quotations
- Maintain assigned equipment and supplies such as hand-held computers, quote book, etc.
- Provide information to the public regarding parking regulations and facilities
- Inform the public about policies, services or procedures
- Identify stolen, and counterfeit parking permits
- Duties as assigned by manager
- Excellent interpersonal and customer service skills
- Cautious and courteous driver, with a valid full provincial drivers license and a clean driving record
- Must be able to commute reliably
- Confidence in problem solving and ability to manage stressful situations
- Ability to clearly and accurately communicate both written and verbally
- Ability to work efficiently under pressure in a fast-paced environment
- Basic knowledge of handheld computer, personal computer (Windows XP/Mobile) and mobile phone features
- Enthusiasm for on-going learning, coaching, and training
- Results-oriented individual with a concern for accuracy and customer relations
- Exceptional time management and organizational capabilities
- Flexible schedule and ability to work evenings and weekends if necessary
Indigo’s workforce reflects a diverse range of ages, profiles, and roles. We promote inclusion through an equal opportunity policy and are committed to preventing all forms of discrimination in recruitment and workplace relationships. Applications from all qualified individuals are encouraged. In accordance with the Human Rights Code, accommodations are available upon request during the recruitment and selection process.
