Billing Integrity Intern, KY
About the position
A PPL/LG&E KU Intern/Co-op is a temporarily employed full-time college student in an accredited four-year institution of higher learning, who is offered a program designed to give college students practical work experience in their field of study. This program often helps students determine career interests. Beyond the scope of the actual tasks performed, the student becomes familiar with a corporate environment and gains practical skills and knowledge to supplement their classroom experience. Joining LG&E KU as an intern/co-op provides you with the opportunity to explore possible career opportunities along with: Meeting senior executives, Becoming members of business resource groups, Participating in community service projects, and Contributing to departmental goals. This intern position is responsible for performing and/or coordinating treasury and accounting duties. This position will be part-time (~ 20 hours/week) during spring and fall semesters and either part-time or full-time (40 hours/week) during summers. The Company will be flexible in the part-time work schedule (8am-5pm - Monday-Friday) based on the student's class schedule. This position is part time with a hybrid schedule located in either of our two KY sites Louisville or Lexington. The successful candidate will be responsible for ensuring the accuracy of customer billing records contained in the Company’s (LGE and/or KU) internal customer care system(s) (“CCS”) by analyzing identified customer billing exceptions and researching customer billing inquiries. Must be able to correct customer accounts and adjust customer bills as necessary in accordance with state regulations governing the furnishing of electric and gas service for the Company. An individual in this position must have an understanding of the rates, tariffs, and regulations that affect the Company’s billing processes. This position will also analyze bills to verify correctness and coordinate meter rereads and meter change out requests when needed. This position collaborates with other departments within the company to address customer inquiries regarding their account and reviews customer accounts to ensure accurate customer billing. An individual in this position must have the ability to take ownership of identified problems with customer accounts and must be able to analyze and resolve the problems in a timely manner.
Responsibilities
- Analyzes billing exceptions within the SAP-CCS system and provides solutions including the following:
- Researches and corrects errors on service orders and customer accounts in SAP-CCS.
- Maintains accurate, auditable customer billing records in SAP-CCS.
- Coordinates the completion of pending service orders, which includes meter changes, removals, installs, new accounts, customer changes, turn on and offs.
- Explain billing adjustments to internal and external customers
- Assists in developing and analyzing Billing Integrity reports (from a combination of sources including SAP and Excel) including:
- Monthly statistical reports.
- Daily reports related to efficiencies
- Ad hoc reports as requested by Management
- Ad hoc reports to be utilized in rate proceedings
- Performs research in the SAP-CCS system as necessary:
- Analyze customer history information to calculate and processes billing corrections including rebills and billing adjustments.
- Correct or estimate usage necessary to render an accurate bill.
- Provide accurate information necessary to explain account information to internal and external customers upon inquiry.
- Researches accounts and obtains documentation necessary to assist in the company’s response to PSC complaints.
- Interacts with internal departments to research and correct identified billing errors.
- Assumes responsibilities as directed by Team Leader to meet all departmental goals and deadlines for work group.
- Maintains a working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company.
- Maintains proficient knowledge of the billing and account information contained in SAP-CCS.
- Demonstrates excellent problem solving skills.
- Performs other duties as assigned.
Requirements
- Enrolled in college full time (at least 12 credit hours/semester), pursing a Bachelor’s degree in business, data analytics, accounting, finance or economics.
- Minimum GPA: 3.00
- Ability to work well as a team member, to develop and manage internal relationships, and exercise professional judgement.
- Working knowledge of PC systems including Microsoft Word and Excel; proficient Excel knowledge and experience a plus.
- Ability to analyze data and perform complicated rate calculations with multiple components.
- Effective communication and organizational skills are required.
- The highest degree of accuracy and timeliness is mandatory, as errors will result in incorrect bills being mailed to customers.
- Must be able to multitask and take ownership of and resolve problems.
- Problem solving skills are a must.
Nice-to-haves
- Proficient Excel knowledge and experience
