Bilingual CX Specialist
Job Description:
- Provide best-in-class customer service to external clients and support and assist internal departments
- Correspond with members of the sales team via phone or email
- Perform daily administration and coordination of customer service activities
- Liaise with the sales team to coordinate in-field support
- Collaborate with Marketing and coordinate with the Distribution Centre to ship regular sales supply orders
- Assemble marketing/sales collateral and POS materials
- Maintain strong knowledge of Sym-Tech products
- Meet or exceed monthly call center performance and call quality objectives
- Accurately complete documentation for each transaction and keep CRM records up to date
- Work closely with Accounting to ensure accurate processing of cancellations, refunds, and adjustments
- Perform additional duties, tasks, and projects as required by Management
Requirements:
- 3+ years of customer service experience or relevant industry experience
- Fluently bilingual in French and English, written and spoken
- Energetic, friendly, outgoing, proactive personality and phone business acumen
- Ability to learn new processes quickly, prioritize activities, and work well under pressure in a fast-paced environment
- Proven ability to adapt to changing situations
- Excellent written and oral communication skills
- Demonstrated experience with customer escalation, conflict resolution, and negotiation
- Strong willingness to problem solve and work well with minimal supervision
- Strong team building skills and ability to work well within a close team environment; self-sufficient and resourceful
- Proficient in the MS Office suite
- CRM experience is an asset
- May be required to work overtime as per business needs
Benefits:
- Equal Employment Opportunity policy
- Reasonable accommodation throughout the recruitment process for applicants with disabilities
