Solution Center Consultant – Associate

Job Description:

  • Lead customer discovery sessions and requirements workshops
  • Define implementation strategies based on business needs
  • Translate customer requirements into scalable solution designs and implementation plans
  • Configure, deploy, and support enterprise software solutions
  • Manage implementation activities, timelines, risks, and deliverables with project teams
  • Facilitate testing, user acceptance activities, deployment readiness, and go-live support
  • Collaborate with Solution Architects, Product Management, Engineering, and Customer Success teams
  • Deliver customer training and enablement programs
  • Advise customers, resolve challenges, and ensure project success
  • Contribute to process improvements, implementation methodologies, and knowledge-sharing initiatives

Requirements:

  • 5+ years of experience implementing enterprise software solutions in a consulting, implementation, or technical delivery role
  • Experience leading customer implementations from requirements gathering and solution design through deployment and user adoption
  • Experience with Product Lifecycle Management (PLM) solutions; Windchill experience strongly preferred
  • Ability to translate business requirements into scalable technical solutions and implementation plans
  • Experience managing customer stakeholders, resolving project risks, and driving successful business outcomes
  • Knowledge of enterprise software integrations, data migrations, change management, and system adoption best practices
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field; equivalent experience will also be considered
  • Strong problem-solving skills and ability to analyze business and technical requirements
  • Excellent communication and collaboration skills with technical and non-technical stakeholders
  • Ability to manage multiple priorities and deliver results in a customer-focused environment
  • Must be authorized to work in the United States without requiring current or future employment-based immigration sponsorship

Benefits:

  • Employee share purchase program (ESPP) allowing purchase of discounted PTC stock
  • Potential eligibility for equity programs
  • Medical, dental, and vision insurance
  • Paid time off and sick leave
  • Tuition reimbursement
  • 401(k) contributions and employer match
  • Flexible spending accounts
  • Life insurance
  • Disability coverage
  • Generous commuter subsidy for office-assigned employees
  • Inclusive workplace environment
  • Accessibility support for the application process
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