Welcome to brighthush Where Compassion Meets Innovation in Healthcare Support brighthush is a trailblazing remote‑first organization that is reshaping the way patients, providers, and health plans interact with the healthcare system. By blending cutting‑edge technology, data‑driven insights, and a culture of continuous learning, we empower our partners to navigate benefits, resolve issues, and ultimately improve health outcomes. If you thrive in a fast‑paced, customer‑centric environment and want to make a real difference from the comfort of your own home, brighthush is the place for you. Why This Role Is a Game‑Changer As a Remote Clinical Customer Service Representative, you will be the first point of contact for a diverse range of callers—providers, members, and health plans—who rely on your expertise to understand benefits, troubleshoot problems, and find solutions. Your role is critical to maintaining the trust and satisfaction that brighthush is known for. In addition to the intrinsic rewards of helping people, you’ll enjoy Competitive hourly pay of $15.00 , with the potential for overtime and performance bonuses. Fully remote work —no commute, flexible scheduling, and the freedom to work from a dedicated home office. Comprehensive training that covers our proprietary systems, industry best practices, and soft‑skill development. Access to a robust learning portal, mentorship programs, and career‑growth pathways into senior support, team lead, or quality assurance roles. Health and wellness benefits , including a stipend for home‑office equipment, ergonomic support, and a 401(k) match for full‑time employees. A culture that celebrates diversity, equity, and inclusion , with regular town‑halls, employee resource groups, and community‑service initiatives. Key Responsibilities In this role, you’ll manage a high volume of inbound and outbound calls, ensuring every interaction is handled with professionalism, accuracy, and empathy. Your day will involve Answering and Managing Calls Receive and respond to incoming telephone calls from providers, members, and health plans. Make outbound calls as needed to follow up on unresolved issues. Information Retrieval Use brighthush’s proprietary systems to look up caller information, verify benefits, and provide accurate, up‑to‑date answers. Issue Resolution Identify the nature of each call, document details in the system, and forward logs requiring further research to the appropriate department. Resource Utilization Leverage internal knowledge bases, online resources, and cross‑functional teams to deliver timely, accurate responses. Time Management Maintain call answer times within the required service level agreements (SLAs) and ensure follow‑up actions are completed promptly. Team Collaboration Attend weekly staff meetings, share insights, and contribute to continuous improvement initiatives. Compliance & Security Follow all legal, regulatory, and company policies to protect caller data and maintain a secure work environment. Training & Development Complete all required brighthush and Customer Service Center (CSC) trainings on schedule. Additional Duties Perform other tasks as assigned, such as data entry, quality audits, or process improvement projects. Essential Qualifications High School Diploma or GED certificate. Minimum of 1 year of customer service experience, preferably in an inbound call center environment. Basic computer literacy—comfortable navigating multiple systems during a single interaction. Strong verbal communication skills with the ability to convey complex information clearly. Proficiency in using a headset, computer keyboard, and mouse in a home‑office setting. Reliable high‑speed internet connection (minimum 50 Mbps down/10 Mbps up; 100 Mbps down/20 Mbps up recommended). Ability to work independently, manage time effectively, and maintain focus during high‑volume periods. Preferred Qualifications Experience in the healthcare or insurance industry, especially with provider or member support. Familiarity with CRM or call‑center software (e.g., Salesforce, Genesys). Knowledge of health plan benefits, eligibility, and claims processes. Previous remote work experience with a proven track record of meeting or exceeding performance metrics. Multilingual abilities (Spanish, French, or other languages) are a plus. Core Competencies & Soft Skills Customer‑Centric Mindset Demonstrated ability to interact positively, respectfully, and empathetically with all callers. Communication Excellence Excellent listening, speaking, and written communication skills to identify caller needs and provide clear solutions. Organizational & Time‑Management Skills Ability to prioritize tasks, manage multiple concurrent calls, and meet strict deadlines. Problem‑Solving Analytical thinking to assess information, diagnose issues, and develop effective solutions. Confidentiality & Integrity Strict adherence to privacy regulations and company policies regarding sensitive information. Adaptability Comfort with a changing environment, frequent interruptions, and evolving processes. Career Growth & Learning Opportunities At brighthush, we believe in investing in our people. As a Remote Clinical Customer Service Representative, you’ll have access to Structured Career Pathways Progress to Senior Support Specialist, Team Lead, Quality Analyst, or even transition into technical support or product management. Continuous Learning Monthly webinars, skill‑building workshops, and access to an online learning portal covering industry trends, compliance updates, and soft‑skill development. Mentorship Programs Pairing with experienced leaders who provide guidance, feedback, and career advice. Performance Recognition Quarterly awards, spot bonuses, and public acknowledgment for outstanding service. Work Environment & Company Culture Working remotely from home, you’ll enjoy a flexible schedule that supports work‑life balance. brighthush fosters a culture of Collaboration Regular virtual team huddles, cross‑department projects, and open communication channels. Innovation Encouragement to propose new ideas, streamline processes, and adopt emerging technologies. Inclusivity A commitment to diversity, equity, and inclusion, with employee resource groups and inclusive hiring practices. Wellness Access to mental health resources, virtual fitness classes, and a wellness stipend. Compensation, Perks, and Benefits Hourly Rate $15.00 per hour, with potential for overtime and performance bonuses. Remote Work Stipend Monthly allowance for home‑office equipment, ergonomic accessories, and internet service. Health & Wellness Comprehensive health insurance options for full‑time employees, including medical, dental, and vision plans. Retirement Savings 401(k) plan with company match for full‑time employees. Paid Time Off Generous vacation, sick leave, and personal days. Professional Development Reimbursement for certifications, conferences, and training courses. Employee Assistance Program Confidential counseling and support services. Remote Work Requirements To succeed in this role, you’ll need a dedicated workspace that meets the following criteria Quiet, well‑lit area free from distractions. Reliable high‑speed internet connection (minimum 50 Mbps down/10 Mbps up; 100 Mbps down/20 Mbps up recommended). Computer with a dual‑monitor setup (optional but preferred). Headset with noise‑cancelling microphone. Ergonomic chair and desk to support long periods of sitting. Equal Opportunity Employer Statement brighthush is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, race, color, religion, national origin, disability, veteran status, or any other protected characteristic. We are committed to creating an inclusive environment where everyone can thrive. How to Apply Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward a rewarding career with brighthush. Apply to this Remote Clinical Customer Service Representative Position Apply for this job