Waiting List Co-ordinator

Band 3

An opportunity has arisen for a well organised and proactive administrator to join our fast-paced Women\'s Health Waiting List Team at the QEQM Hospital in Margate.

The post holder will need to be engaging, compassionate, friendly and able to use their own initiative. The successful applicant will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.

Main duties of the job

• The post holder will be part of the Waiting List team and will be responsible for the day to day compiling of waiting lists, the co-ordination of scheduling patients and the effective utilisation of theatre lists.
• To ensure this is appropriately managed this will require processing of complex and sensitive information.
• The post holder will be required to manage waiting lists ensuring compliance with local and national targets and the Trust’s Patient Access Policy.
• The coordinator is responsible for the administrative role within the patient’s pathway from the decision to treat electively to the date of admission.
• Key liaison between the Trust and outsourced dictation services, or voice recognition services, for the majority of clinical administration.
• Provide comprehensive administrative support to consultants and their teams.
• Work in a team based secretarial service providing support for each other and ensuring continuity of the service.

Working for our organisation

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is \'great healthcare from great people\'. Everything we do is guided by our values: \'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called \'We care\'. It\'s about empowering frontline staff to lead improvements day-to-day. We\'re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Detailed job description and main responsibilities

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

Person specification

Personal/professional attributes

• Processing of confidential information (Data Protection Act 1998)
• Previous PAS experience.

Skills and experience

• Ability to communicate with, co-ordinate and liaise with a multidisciplinary team
• Ability to prioritise own workload and meet deadlines
• Ability to remain calm in a busy environment whilst working under pressure
• Excellent organisational skills
• Ability to undertake basic surveys or audits as necessary for own work
• Ability to use own initiative but mainly working within prescribed administrative procedures
• Ability to quickly acquire new knowledge
• Good interpersonal skills
• The ability to converse at ease with patients and provide advice in accurate spoken English is essential for the post
• Understanding of patient access targets

Qualifications

• GCSE or equivalent in English and Maths

Other requirements

• Upholds and models the Trust values and behaviours.
• Reliable and flexible in approach and attitude
• Desire to contribute in order to improve the quality of the service provided

The Trust is committed to supporting flexible working as part of its People Strategy. We encourage applications from candidates who can contribute to a healthy work/life balance.

Additional information

The Trust reserves the right to close the vacancy early if a sufficient number of applications is received.

We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.

Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.

We operate a no-smoking policy on all our sites and grounds.

You can search for and apply for roles directly on our website.

If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.