At Company Confidential , we Company Confidential Company Confidential through the efforts of our diverse and talented people who are dedicated to our customers’ Company Confidential. We Company Confidential our teams, contribute to our communities, and operate sustainable. Everything we do is Company Confidential on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Company Confidential, and Values guide the way we do business. The Digital Modernization Sector has an opening for a Tier 1 Company Confidential . NOTE The Company Confidential Company Confidential for this position is $17.86/hr. Position requires shift flexibility to support Company Confidential – 8pm on Monday through Friday (a 8x5 day operation) with expanded weekend Company Confidential in September and Company Confidential. The Tier 1 Company Confidential (CSR ) will be Company Confidential representative responsible for answering Tier 1 customer inquiries. CSR will Company Confidential Tier 1 service desk support for Company Confidential issuers, Agents and Web brokers, CMS/CCIIO application users, Health Company Confidential Exchanges and state agencies Company Confidential on Inquiries are received Company Confidential phone, 1-855-CMS-1515 (1-855-267-1515), or email, . Company Confidential account Company Confidential support, such as password resets and unlocking accounts for various marketplace applications including COTS products such as Company Confidential MFT Log user inquiries in Service Now and assign to the right Company Confidential internally before assigning to Tier 2 support. Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business Company Confidential as applicable - skills and knowledge provided by training Company Confidential our training Company Confidential. Company Confidential general policy information supplied by the business owners and Tier 2 systems Company Confidential Company Confidential guidance to the requesters seeking help/guidance Company Confidential on information provided by CMS/CCIIO business owners and Tier 2 support teams. Respond effectively and accurately to or properly Company Confidential IT inquiries and escalations for Company Confidential for Company Confidential and Medicare Services Marketplace Service Desk. Company Confidential the customer with accurate and complete responses; Company Confidential ticket status information, while meeting and exceeding service expectations. Utilize a Knowledge Company Confidential to Company Confidential Company Confidential answers and to thoroughly document information into the database. Escalate requests to appropriate IT departments throughout the CMS Marketplace Service Desk organization to prevent work stoppage due to technology challenges. Provides guidance to customer on next steps as Company Confidential as summarizes the contact including the responses and the referrals. Company Confidential account Company Confidential support, such as password resets and unlocking accounts for various marketplace applications including COTS products. Log user inquiries in Service Now and assign to the right Company Confidential internally before assigning to Tier 2 support. Support triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business Company Confidential as applicable - skills and knowledge provided by training Company Confidential our training Company Confidential. Required Qualifications GED or higher. At least 1 year of customer service experience using multiple systems to Company Confidential for the customer and the ability to manage multiple systems, Company Confidential and issues at one time. Experience with follow up and closure for customer. Experience with thorough documentation of contact. Company Confidential excellent customer service skills. Excellent verbal and written communications. Must have strong Company Confidential, dedication to research and Company Confidential issues. Excellent knowledge of computers and Company Confidential systems, 40 wpm typing. Company Confidential to training for business acumen adoption, service desk operational processes, and information dissemination that aligns with a Tier 1 service desk function. Strong communication skills and multi-tasking skills. Strong verbal customer service skills. Must be available to work nights, holidays and weekends. Company Confidential candidates supporting the CMS programs must have lived in the Company Confidential at least three (3) out of the last five (5) years prior to be considered. Must be Company Confidential to obtain and maintain a Company Confidential trust clearance. Desired Skills CxOne and Company Confidential knowledge a plus. High volume IT Support experience. The Mission The Digital Modernization Sector is Company Confidential on delivering Company Confidential-Company Confidential IT services and repeatable solutions to include applying Company Confidential-Company Confidential and aaS (as a Service) capabilities and integrating Company Confidential products to Company Confidential a comprehensive digital engineering approach to IT transformation. Company Confidential is solving the world’s toughest Company Confidential challenges for customers with “can’t fail” missions. To explore and learn more, click here! Come join our rapidly growing team and enjoy these benefits Company Confidential Time Off (PTO) accrued Company Confidential on Company Confidential policy, up to 3 weeks a year. Company Confidential (11) Company Confidential holidays per year. Company Confidential to benefits on day one including medical and dental Company Confidential, 401K, Life, AD&D, Voluntary Disability plans. Ongoing training to support your Company Confidential. Tuition reimbursement Company Confidential on Company Confidential policy. Discounted Company Confidential stock purchase and other Employee Discounts. If you're looking for comfort, Company Confidential scrolling. At Company Confidential, we outthink, Company Confidential, and outpace the status Company Confidential — because the mission demands it. We're not hiring followers. We're Company Confidential the ones who disrupt, provoke, and refuse to fail. Company Confidential 10 is ancient history. We're already at Company Confidential 30 — and moving faster than anyone else dares. Original Posting Company Confidential 5, 2026 For U.S. Positions While subject to change Company Confidential on business needs, Company Confidential reasonably anticipates that this job requisition will remain Company Confidential for at least 3 days with an anticipated Company Confidential date of no earlier than 3 days after the original posting date as listed above. Pay Company Confidential Pay Company Confidential $35,100.00 - $63,450.00 The Company Confidential pay Company Confidential for this job level is a general Company Confidential only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as Company Confidential as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Originally posted on Himalayas Apply To This Job