Ticket/Gate Agent (Customer Service Agent) - MCI

Summary: Delta Air Lines is dedicated to providing exceptional travel experiences and is seeking a Ticket/Gate Agent to assist customers during their journey. In this entry-level role, you will greet customers, manage check-in and boarding processes, and ensure the smooth operation of airport services.

Responsibilities:
- Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
- Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds
- Operating loading bridges
- Opening, closing, and securing aircraft doors
- Escorting unaccompanied minors and disabled passengers throughout the airport

Required Qualifications:
- Consistently prioritizes safety and security of self, others, and personal data
- Embrace diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
- Is at least 18 years of age and has authorization to work in the United States
- Proficiency in English
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Possess basic digital literacy
- Pass a physical ability test (PAT). You can prepare for the PAT by watching this video
- Pass a Customer Service Assessment
- Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal

Required Skills: Safety and security awareness, Digital literacy, Physical ability test (PAT), Customer Service Assessment, SIDA Badge, Customs Seal, English language proficiency

Benefits: Industry-leading profit sharing program, Performance incentives, 401(k) with generous company contributions up to 9%, Up to 2-weeks of vacation (earned for use in the following vacation year (April 1 – March 31)), Up to 56 hours of paid personal time within a 12-month period, 10 paid holidays per calendar year, Birthing parents: eligible for 12-weeks of paid maternity/parental leave, Non-birthing parents: eligible for 2-weeks of paid parental leave, Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits, Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages., Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health., Domestic and International space-available flight privileges for employees and eligible family members., Career development programs to achieve your long-term career goals., World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint., Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies., Recognition rewards and awards through the platform Unstoppable Together., Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

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