About the position

Protect and serve in a career with resource protection where you’ll make a difference in your community by ensuring the safety of our team members, customers, and business operations. Join our valued resource protection team and grow your career in a role you can take pride in. We have an exciting opportunity for a Temporary Protective Services Supervisor to join our Resource Protection team in Region 1 (Vancouver Island, BC). This temporary position is expected to last 6 months, with hours scheduled up to 40 hours per week. The successful candidate will be primarily based out of Victoria, BC and must be willing to travel throughout Vancouver Island as required. Reporting to the Assistant Manager, Resource Protection, you will be responsible for the ongoing operational support of the Protective Services in-house Guard and Loss Prevention program. The successful candidate must have flexible availability, including evenings and weekends. Must be available by phone after-hours and on-call shifts to address urgent issues and provide support when needed.

Responsibilities

• Supporting the resource protection team members by serving as a coach and mentor through regular check-ins.
• Acting as a point of contact for resource protection team members for critical incident reporting and providing guidance and direction to ensure compliance with policies and procedures.
• Reporting critical incidents, store incidents, and customer complaints to Resource Protection Management.
• Responding promptly to email and phone inquiries.
• Creating the resource protection schedule to align with store requirements and budgeted hours.
• Assisting the Assistant Manager, Resource Protection with resource protection team member administrative related tasks, including recruitment, onboarding, payroll, corrective actions, resignations, and terminations.
• Investigating inquiries and complaints from customers or store management concerning resource protection team members' actions.
• Reviewing and retaining CCTV footage records.
• Having in-depth knowledge of company policies and resource protection procedures.
• Staying informed on injury claim documentation and Worker’s Compensation claims, to assist with providing guidance to resource protection team members injured while on shift.
• Keeping up to date with the Criminal Code of Canada information and sharing with resource protection team members.
• Understanding court proceedings (e.g., court documents, scheduling, communication with Crown Counsel) to attend court proceedings with subpoenaed resource protection team members.
• Visiting stores to meet with management to understand store needs.
• Coordinating contract security services with approved companies when necessary.
• Working a variety of shifts including training, on-the-floor and office shifts.
• Assisting the Resource Protection team with additional tasks as required.

Requirements

• Minimum of 2 years working in a Security Guard related role.
• A valid BC Security Worker Licence.
• A valid class 5 BC Driver’s Licence reliable transportation with the ability to travel to locations within the Vancouver Island, BC.
• Intermediate to advanced level knowledge of Microsoft Office 365 with Outlook, Excel, Word and Teams.
• A highly skilled communicator with strong writing and interpersonal abilities.
• Capable of working independently and managing tasks efficiently.
• Dedicated to delivering exceptional customer service within a fast-paced environment.
• A strong problem solver with the ability to think critically.
• Confident and comfortable in providing feedback, as well as managing and resolving conflict.
• Highly organized with a keen focus on accuracy and detail.
• Proficient in understanding, documenting, and evaluating business processes.

Nice-to-haves

• Previous Loss Prevention Officer experience is considered an asset.
• Previous experience in training and supervising Security Personnel and Loss Prevention Officers is considered an asset.
• Advanced Security Training is considered an asset.

Benefits

• Ongoing training