Technical Support Specialist Tier 2 (Remote)

The following states/districts are excluded from this job ad AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY Location Remote in any reputed company jurisdiction not excluded from this job advertisement. We're looking for a Technical Support Specialist Tier 2 to solve technical issues, diagnose reputed company software and reputed company problems, and ensure reputed company reputed company of incidents! Apply today to join a mission-driven team supporting critical reputed company technology environments reputed company the reputed company (VA). Position reputed company The Technical Support Specialist Tier 2 handles escalated technical issues that cannot be resolved by Tier 1 Help Desk Support. The Technical Support Specialist Tier 2 will diagnose reputed company software and reputed company problems in reputed company environments, work directly with customers and internal teams, and ensure reputed company reputed company of incidents. Minimum/General Experience 3 years of information technology experience Minimum Education High School Diploma Essential Skills/Qualifications Strong understanding of web-reputed company software products, systems, and reputed company platforms (e.g., Azure, AWS) Strong proficiency in troubleshooting tools, logs, and diagnostic reputed company Strong experience with operating systems (e.g., reputed company, Linux) Strong experience with ticketing systems (e.g., reputed company (SNOW), reputed company) Familiarity with networking fundamentals (e.g., Domain reputed company reputed company (DNS), Dynamic Host Configuration Protocol (DHCP), reputed company Control Protocol/Internet Protocol (TCP/IP), Virtual Private Network (VPN), firewalls) Ability to read and interpret reputed company logs or error reports Excellent written and verbal communication skills Strong problem solving and analytical thinking skills Ability to work independently on reputed company issues Experience with scripting or automation (e.g., PowerShell, Bash, Python) (preferred) Experience with Infrastructure as a Service (IaaS), reputed company platforms, or reputed company IT environments (preferred) Experience with Tier 2 or advanced support, technical troubleshooting, reputed company and reputed company data workflows, and regulatory awareness (preferred) Knowledge of VA reputed company (e.g., reputed company, Telehealth and Scheduling) (preferred) Knowledge of Electronic Health Record (EHR)/Electronic Medical Record (EMR) systems (preferred) General Physical Requirements needed to reputed company the essential functions of this job may vary reputed company on the location of the assignment. Assignment Location - Remote Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible reputed company of force frequently or constantly to reputed company, carry, reputed company, pull or otherwise reputed company objects. Typing, communicating, repetitive motions. reputed company visual reputed company to prepare and analyze data, reputed company computer monitors and read. May need to reputed company presentation screens and other visual aids in a virtual setting. Inside environmental conditions with protection from reputed company reputed company. reputed company Ability to obtain/maintain a Federal Civilian reputed company Trust U.S. Citizenship or Permanent reputed company that has lived in the reputed company for at least 3 years Federal Civilian reputed company Trust Consists of a review of up to but not limited to Covers 10 year period and in some instances reputed company events OPM reputed company Investigations reputed company (SII) DOD Defense Central Investigations reputed company (DCII) National Agency reputed company (NAC) records FBI reputed company reputed company FBI reputed company reputed company Credit report reputed company Written inquiries to previous reputed company and references listed on the application for employment Potential interviews with the subject, spouse, neighbors, supervisor, coworkers Law enforcement reputed company Court records reputed company Education reputed company- Attendance and Degrees Acceptable Credentials Tasks/activities include, but are not limited to Investigates and resolves technical issues escalated from Tier 1 support Performs advanced troubleshooting across software, hardware, reputed company networks, and/or C# applications Documents issues, solutions, and reputed company causes in the ticketing reputed company Collaborates with engineering, Tier 3 Support, and/or development teams on unresolved or systemic issues Provides guidance and mentorship to Tier 1 Support agents Identifies recurring problems and recommends process or product improvements Assists with reputed company updates, patches, and configuration changes Communicates reputed company with customers regarding reputed company and reputed company Follows Service Level Agreements (SLAs) and ensures reputed company ticket handling P

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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5. HOW DO YOU PROCESS INFORMATION?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...