Technical Consultant – Patient Monitoring

Job Description:

  • Deliver onsite and remote technical support for customer issues
  • Diagnose and resolve system, network, and application issues
  • Install, configure, integrate, and test patient monitoring and IT infrastructure solutions
  • Apply knowledge of customer environments and requirements to optimize system implementation and long-term performance
  • Troubleshoot technical challenges using approved tools, test equipment, and diagnostic methodologies
  • Analyze root causes and implement sustainable solutions to improve system stability
  • Maintain documentation of system configurations, troubleshooting activities, and support procedures
  • Follow configuration management and version control practices
  • Collaborate with senior engineers, clinical partners, sales, and service teams
  • Build technical expertise and contribute to knowledge-sharing and service-improvement initiatives
  • Travel approximately 75% across Northern Illinois and Wisconsin to customer and healthcare locations

Requirements:

  • 2.5+ years of professional working experience in IT services or related technical environments
  • Experience in a field or hospital-based healthcare environment preferred
  • Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
  • Foundational understanding of IT systems, networking concepts, and technical troubleshooting
  • Computer networking certification preferred, such as CompTIA Network+, CCNA, or equivalent/higher-level certification
  • Associate degree in computer science, biomedical, engineering, or related field, or equivalent combination of education and experience
  • Ability to travel for business; approximately 75% travel across the specified geography
  • Average driving time of 1–4 hours daily
  • Occasional overnight stays and travel by air and/or train may be required
  • Ability to work in office/home office and/or remote settings and hospital/healthcare environments
  • Must adhere to vendor credentialing requirements
  • Ability to work flexible hours, including non-standard hours, overtime, weekends, and on-call rotations
  • Ability to wear required personal protective equipment
  • US work authorization required; candidates requiring current or future visa sponsorship will not be considered
  • Must reside within Northern Illinois (north of Springfield, Illinois) and Wisconsin
  • Strong organization and communication skills
  • Detail-oriented, collaborative problem-solving approach and disciplined use of structured processes

Benefits:

  • Field service incentive bonus plans
  • On-call pay
  • Company fleet/car
  • Training
  • Advancement opportunities
  • Overtime eligibility
  • Generous PTO
  • 401k with up to 7% match
  • HSA with company contribution
  • Stock purchase plan
  • Education reimbursement
  • Annual incentive plan, sales commission or long-term incentives may be offered
  • Company relocation benefits are not provided
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