Support Specialist I – Contract Talent

Job Description:

  • Coordinate, diagnose, and troubleshoot incoming global employee support interactions
  • Provide technical, hardware, and information technology support for laptops and desktops used by local and remote personnel
  • Provide candidate and branch location support as needed
  • Use various network remote access methods
  • Resolve problems promptly or escalate them to appropriate technical personnel
  • Provide timely incident status updates to management and end users
  • Maintain effective user relationships
  • Answer frontline support interactions and assist users migrating to a new user tenant
  • Assign support interactions to the appropriate support level
  • Perform service interactions for corporate and field users
  • Document all support incidents in the support team Incident Tracking Database
  • Research and implement methods for improving daily work
  • Share knowledge with the team

Requirements:

  • High School diploma or equivalent
  • A+ & Network Essentials preferred
  • 1 year technical support experience preferred
  • Basic PC troubleshooting knowledge
  • Basic level of experience with using Microsoft Office Suite
  • Basic understanding of Windows OS and remote connectivity methods
  • Effective oral, written, and interpersonal communication skills
  • Ability to work using set processes independently and with others
  • Ability to demonstrate a sense of urgency
  • Professional communication manner
  • Ability to multi-task and adapt to changing priorities or processes
  • Basic problem-solving and organizational ability
  • Decision making and time management skills
  • Ability to handle escalated and time sensitive issues
  • Ability to research issues and exercise judgment
  • Ability to follow directions and procedures
  • Ability to demonstrate reliability and attendance
  • Ability to prioritize work assignments
  • Ability to manage conflict
  • Ability to maintain confidentiality
  • Successful completion of a background check

Benefits:

  • Medical, vision, and dental insurance
  • Life and disability insurance
  • Eligibility to enroll in the company 401(k) plan
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