Supervisor, Customer Operations job at Crocs in Broomfield, CO

Title: Supervisor, Customer Operations Location: Broomfield United States Requisition ID: 16052 Time in Office: Remote Job Description: At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And thats exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better. The Wholesale Customer Service Supervisor is primarily responsible for managing the wholesale channel order book and leading a team of customer service representatives to drive Crocs success. This role also serves as a key leadership position within the global Customer Service organization. Our Customer Service team is passionate about delivering exceptional customer experiences, improving processes, and fostering a positive team culture in a fast-paced environment. In this role, you will have the opportunity to mentor and develop team members while continuing to strengthen your own leadership skills. Successful supervisors are detail-oriented, balancing day-to-day operational excellence with a broader strategic perspective and a commitment to supporting individual team members. You will collaborate cross-functionally with various business partners and contribute to transformative initiatives across the organization. Your mission will be to improve revenue and profitability within the wholesale channel by effectively managing the order book and enabling faster, more informed business decisions. You will also play an important role in maintaining consistent customer service processes and standards across regions. What Youll Do Lead a team of Customer Service representatives, monitoring their performance to important metrics and supporting their career and personal growth. Dedication to develop as a leader - take advantage of mentorship and continuing educational opportunities to grow. Oversee designated activities within the department as assigned, such as monitoring critical metrics, coordinating meetings, and taking responsibility for specific systems/processes. Collaborate with sales leadership to enhance our partnership and outcomes with wholesale accounts; address advanced inquiries from buyers, account executives, and sales leadership when needed. Interview, hire, and onboard new team members - setting up onboarding and training plans to accelerate their successful integration into Crocs. What Youll Bring to the Table Minimum of 3 years' experience in customer service, preferably in a wholesale/B2B environment. Prior management experience is not required, but a demonstrated dedication to career advancement is essential. Ability to react and resolve problems with high initiative and a sense of urgency. Analytical skills - ability to translate complex data and trends into actionable strategy. Adaptability - responds to change with grace and confident leadership. Capability to take initiative, work independently, and promote a positive team environment. Proven organizational and time management skills. Strong communication and presentation skills. Occasional travel (

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...