Title: Senior Recovery Case Manager, EPRR

Location: Remote, United States

Department: Programs

Job Description:

Overview

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services.

The CWS local Offices work with refugees and immigrants to provide services to communities in need. We are a highly motivated, mission-driven team eager to create a welcoming place for all neighbors. CWS is a fun and supportive organization, with competitive salary and benefits.

About CWS

Imagine waking up every morning with the chance to change someone's life. At CWS, our team works toward a world where everyone has food, a voice, and a safe place to call home. Through humanitarian response, recovery, and resilience programs, staff assist individuals and families impacted by crisis to rebuild stability and independence.

Purpose

The purpose of this position is to provide advanced disaster recovery case management services to households impacted by the 2025 Eaton Fire in Los Angeles County.

The Senior Case Manager supports families as they rebuild homes, restore financial stability, and achieve long-term recovery. This position manages complex recovery cases, mentors' staff, coordinates partners, and strengthens resource networks while ensuring services are trauma-informed, culturally responsive, and strengths-based.

This position is anticipated to be funded through May 2028

Responsibilities

Provide advanced disaster recovery case management services for fire-impacted households, including complex or high-barrier cases.

• Conduct comprehensive in-person, virtual, and phone assessments to evaluate housing, financial, and recovery needs using strengths-based and trauma-informed approaches.
• Develop, implement, and monitor individualized recovery plans in collaboration with participants.
• Determine appropriate financial assistance including rental support and recovery funding resources.
• Provide financial coaching, housing navigation, support to households.
• Identify and address barriers to recovery including documentation, insurance gaps, contractor access, and service eligibility.
• Act as liaison between households and service providers, government agencies, contractors, and nonprofit partners.
• Build and maintain relationships with Long-Term Recovery Groups, community organizations, and recovery partners to expand available resources.
• Lead case consultation, case presentations, peer review meetings and support collaborative case planning.
• Assist with outreach to identify disaster-affected households needing services.
• Mentor and support case managers through onboarding, training, and guidance on housing and financial recovery practices.
• Monitor participant progress and maintain accurate and timely documentation in required databases.
• Coordinate services with internal staff and partner agencies to ensure seamless recovery support.
• Travel throughout Los Angeles County to provide in-person services including home and temporary housing visits.
• Participate in response activations including case triage and surge recovery operations.
• Perform other duties as assigned to support disaster response and recovery operations.

Qualifications

Qualifications

Education and Experience

• Bachelor’s degree in social work, public health, emergency management, nonprofit management, or related field required; or 4 years of experience in one of these fields may substitute for a bachelor’s degree.
• Minimum of one (1) year of previous work experience in case management or disaster recovery experience required; advanced experience with complex cases preferred.
• Experience mentoring staff or leading case consultation is preferred.

Other Skills

• Strong crisis intervention and problem-solving skills.
• Ability to manage high-barrier and complex recovery situations.
• Knowledge of disaster recovery systems, housing resources, and financial assistance processes.
• Excellent communication and conflict-resolution skills.
• Ability to work effectively with diverse and disaster-impacted populations.
• Computer proficiency including Microsoft Office and case management databases.
• Ability to work independently while supporting team coordination.
• Bilingual preferred but not required.

Special Requirements

Special Requirements

• Valid driver’s license, reliable transportation, and ability to travel throughout Los Angeles County for field-based services.
• The job will require reference checks, standard criminal background checks, and motor vehicle background checks.
• Position functions as a mandated reporter.

Work Environment

This is an office and field-based position requiring regular home visits, temporary housing site visits, and community partner meetings in disaster-affected areas.

May require participation in emergency response activations.

Benefits
- CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
CWS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, genetic information, disability or protected veteran status. Auxiliary aids and services are available upon request to individuals with disabilities.