Senior Product Manager (Billing Systems)

Requirements

  • You are an exceptionally strong stakeholder manager. You've operated in environments where many teams have competing claims on your roadmap and limited patience for hearing no. You know how to listen, synthesize, prioritize, and communicate decisions in a way that maintains trust even when you can't give everyone what they want. You don't avoid conflict, you navigate it well
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  • You are decisive. You form opinions based on evidence and context, you articulate them clearly, and you stand behind them. You don't need consensus to move forward but you know how to build it when it matters
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  • You are hands-on. You don't just set direction and manage up. You're in the weeds, reviewing designs, pushing on tradeoffs, and doing real work alongside engineering and design
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  • You have a technical enough background to own a complex billing or commerce system. You need to understand the architecture, ask the right questions, and make sound product decisions about a system that has significant downstream consequences across the business
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  • You've integrated AI into how you work, running experiments, synthesizing data, moving faster. This isn't aspirational for you, it's already how you operate
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  • 6+ years of experience in product management in a B2B SaaS environment
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  • A technical background sufficient to own and make decisions about a complex product system with broad business dependencies
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  • Proven ability to manage a high-volume, high-stakes stakeholder environment. You've prioritized under pressure, communicated tradeoffs clearly, and held the line on a roadmap
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  • Strong data and analytical skills. You are comfortable owning a metrics framework, running analysis, and building the case for investment based on evidence
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  • Excellent communicator and cross-functional partner. You've influenced without full authority and brought skeptics along
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  • Based in the US or Canada
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  • (Desirable) Experience owning a billing, pricing, or commerce system in a SaaS environment
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  • (Desirable) Experience in legal tech or other regulated-industry verticals
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  • (Desirable) Experience at a company that has gone through a significant growth inflection, Series D and beyond, or post-IPO

What the job involves

  • Clio is looking for a Senior Product Manager to own Clio's Centralized Billing System (CBS) our internal system that powers how we configure, quote, package, and ultimately charge our customers
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  • CBS is a complex, high-dependency system, and owning it well is as much about stakeholder management and prioritization discipline as it is about product craft. CBS attracts strong opinions from every corner of the business, and priorities are always competing. Your job is to be a fair, clear, and decisive decision-maker across all of them, while making sound calls about a system that has significant architectural and business consequences
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  • Full product ownership of CBS, the system used to configure pricing, generate quotes, manage packaging, and charge customers
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  • Roadmap, health, and evolution of CBS, full accountability for prioritization, sequencing, and long-term direction
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  • Stakeholder management across a complex, high-demand landscape. Sales, Finance, Marketing, GTM, and Product all depend on CBS, and you will be the person who sets priorities, communicates tradeoffs clearly, and holds the line when needed
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  • Monetization partnership, working closely with the GTM Monetization team as a key stakeholder to ensure CBS enables Clio's pricing and packaging strategy
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  • Decision-making under pressure. CBS is a system where everyone has opinions and priorities shift constantly. You will need to form a clear point of view, advocate for it confidently across senior stakeholders, and make calls that don't always make everyone happy
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  • Cross-functional alignment, working shoulder-to-shoulder with Sales, Marketing, Customer Success, Finance, and Data teams to ensure CBS works in lockstep with Clio's broader go-to-market motion
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  • Tooling and instrumentation, ensuring we have the data, telemetry, and tooling in place to make confident decisions fast
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