Overview This is a remote role that may be hired in several markets across the United States. This position performs complex data analysis in support of technology asset management tracking, analysis, and reporting within the Information Technology (IT) department of the Bank. Assesses a wide scope of business practices, information, and industry trends. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing asset management data, and creates specifications to support asset management initiatives. Performs recurring asset management support tasks related to onboarding of software and hardware assets, maintenance of software and hardware asset records, data quality assurance and associated reconciliation steps, managing end-of-support/end-of-service, and asset retirement. May oversee the work of less experienced analysts or assist in special projects as needed. Responsibilities • Data Analysis - This position performs complex data analysis to identify factors that affect technology asset management tracking, analysis, and reporting. Assesses a wide scope of business practices, information, and industry trends. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data and creates specifications to support asset management operations. May oversee the work of less experienced analysts or assist in special projects as needed. • Operational Support - Provides support for business operations by responding to inquiries, identifying issues, and working to improve team practices. Assists in streamlining daily workflow for overall unit, resolving escalated matters where possible. Implements recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units. • Identifying Objectives - Determines business needs through complex analysis and reporting. Develops strategies to achieve company and department goals, and communicates these through the use of specifications, project plans, or other forms of documentation. • Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. May develop process enhancements based on reporting. Qualifications Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting License or Certification Type CHAMP Certification Qualifications 1-2 years experience with ServiceNow preferred This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $92,000 and $130,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at $descr2 $descr3