Senior Information Technology Service Management Consultant

Must Haves:

· 5+ years’ project management experience in IT, preferably in the public sector

· 5+ year’s proven experience with ServiceNow implementation or enhancement projects

· Knowledge of public sector financial systems, budgeting, and reporting processes in Ontario or other Canadian jurisdictions

· Familiarity with project management methodologies (Agile, Waterfall, or Hybrid)


Location: Hybrid – up to 3 days a week onsite

Public Sector Experience: Preferred

# of submissions/supplier: 1


Key Responsibilities:

  • Lead end-to-end project management for IT initiatives involving ServiceNow implementations, integrations, and enhancements.
  • Manage financial systems projects aligned with Ontario public sector policies and regulatory requirements.
  • Develop and maintain comprehensive project plans, timelines, budgets, and resource allocations.
  • Serve as the liaison between business stakeholders, technical teams, and offshore delivery centers.
  • Oversee and coordinate the work of offshore development and support teams to ensure alignment with project goals and timelines.
  • Monitor project risks and issues; implement mitigation strategies to ensure successful delivery.
  • Provide regular updates to senior leadership and public sector clients through status reports, dashboards, and executive briefings.
  • Ensure all deliverables comply with Ontario government standards, procurement rules, and data privacy regulations.


Required Qualifications:

  • 5+ years of project management experience in IT, preferably in the public sector.
  • Proven experience with ServiceNow implementation or enhancement projects.
  • Knowledge of public sector financial systems, budgeting, and reporting processes in Ontario or other Canadian jurisdictions.
  • Strong track record of successfully managing offshore development teams.
  • Familiarity with project management methodologies (Agile, Waterfall, or Hybrid).
  • Excellent communication, stakeholder engagement, and conflict resolution skills.


Preferred Qualifications:

  • PMP or PRINCE2 Certification.
  • ITIL certification, particularly with focus on ServiceNow modules (e.g., ITSM, ITOM, CSM).
  • Experience working with Ontario government ministries, agencies, or Crown corporations.
  • Knowledge of public procurement processes and vendor management.



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