Senior Clinical Systems Specialist

Department: Clinical Content Management – Lumeo

Position Number: 50074473

Hours of Work: Full-Time Position; Rotating Shifts

Rate of Pay: $52.52 - $59.21

Union: OPSEU4106 Central

Location: Virtual/Remote (with some regional travel)

DESCRIPTION:

The Senior Clinical Systems Specialist (CPOE) is responsible for supporting, maintaining, updating and optimizing a product component of the Regional Health Information System (RHIS) for the South East Hospital Cluster, including rotational on-call support, gathering requirements from end-users, performing system testing and implementing workflow updates and changes. Additionally, leads discussions with the regional stakeholders to understand business requirements, performs advanced configurations and customizations and provides technical guidance and direction to junior analysts in the team.

Reporting to the workstream supervisor, supports development of the work plan and resource plan for small to large/complex information systems projects. Capable of working at the highest technical level in all phases of systems analysis, development, and delivery.

Within this role the employee is accountable for contributing to the delivery of the Regional Health Information System (RHIS) strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.

PRINCIPLE RESPONSIBILITIES & DUTIES:

• Oracle Cerner system configuration and Production Support – Provides HIS system support and on-call service as required; coordinates problem resolution related to end-user issues or errors, support enhancement and optimization of the system.
• Leads and facilitates discussions with regional decision makers to understand priority issues, understand business requirements and align on planned system changes
• Manages complex end-user issues and performs advanced configuration (or customization, as necessary) to address business needs
• Leads and guides analysts through the design, build/configuration, testing, and deployment of the team's core applications, features, and integrations with other supported systems/applications
• Specialists are responsible for providing their clinical expertise in understanding workflows while maintaining, upgrading and optimizing the RHIS, including but not limited to order catalogue maintenance, order set design and maintenance and computerized provider order entry
• Evaluates impact of planned system changes and upgrades across integrated workflows, end-users and training teams
• Supports complex projects requiring application enhancements, optimizations and new application implementation or integrations, as required
• Assists in user documentation, development of training materials and configuring training environment, as required
• Performs quality assurance and checks before migration of changes to production
• Provides on-call support on rotational basis
• Project Management and Coordination – Leads projects focused on enhancing or optimizing the RHIS, executes all phases of the systems development lifecycle and works with the client to prioritize and select optimization projects. For example:
• Communicates with stakeholders to understand and document their unique business requirements
• Integrates systems and reconcile requirements across stakeholder groups
• Gathers feedback from end users about system performance and develop potential solutions for identified problems while exercising regional change management processes and policies
• Documents system issues and resolutions for future references
• Monitors and assesses clinical workflows and makes recommendations for improvement, where applicable
• Supports workstream managers by providing relevant input into project work plan and resource plan for small to complex projects
• Mitigates/resolves low impact team issues/risks which may not require manager’s supervision
• Identifies and informs the workstream manager about key issues and roadblocks that may need attention from senior leadership
• Communicates and escalates to workstream manager as appropriate
• Education and Learning – Acts as a subject matter expert of the clinical application, maintain a working knowledge of how different RHIS applications integrate and their relationship with other systems; coaches junior and new team members in their respective functions; cross-trains operational team on their respective applications; maintains knowledge of technological advances; maintains knowledge of hospital workflows and operations that may impact the system.
• Other – Leads and facilitates on-going team meetings, monthly/adhoc vendor and end-user meetings to discuss progress, issues, and risks. Contributes and documents procedures, guidelines, and project communications for clinical areas, identifies opportunities for improvement in existing system workflows. Provides performance feedback.

The above statements reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the job.

BASIC QUALIFICATIONS:

• Member of a regulated health profession with authorization to perform controlled acts (e.g., RT, PT, OT, etc).
• Minimum 5+ years of experience within the last 5 years in clinical practice with an understanding of hospital information systems or IT systems.
• Minimum of 1 year experience within a formal Clinical Informatics team or acting as a Clinical Informatics Lead or Subject Matter Expert preferred.
• Knowledge and understanding of clinical workflows across the continuum of care.
• Strong knowledge and understanding of:
  • Orders, order sets and medical directive development
  • Medication administration
  • Strong understanding of evidence-based practices, clinical guidelines, and regulatory standards
• Previous experience with direct patient care preferred.
• Demonstrated ability to make sound professional decisions in a complex interprofessional regional environment.
• Ability to identify and analyze issues and provide solutions using problem solving and analytical skills.
• Excellent prioritization, organizational skills, and project management methodologies, as demonstrated by the ability to manage own time and successfully complete multiple tasks and projects assigned simultaneously.
• Ability to communicate effectively (both orally and in writing) with all levels of stakeholders and management to provide efficient customer service.
• Demonstrated good judgment, decision-making and problem-solving skills.
• Demonstrated ability to work effectively with little direct supervision and within a team.
• Demonstrated skills in working with all levels of staff in an organization and the ability to work with external groups, agencies, and/or individuals.
• Knowledge of principles and methodology of systems development life cycle.
• Working knowledge of common MS-Office products (Excel, PowerPoint, Word).
• Proven ability to attend work on a regular basis.
• Satisfactory criminal reference check and vulnerable sector search required.

PHYSICAL REQUIREMENTS: The applicant must be able to meet the physical requirements of the position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

Unless specifically stated, all job postings are for existing positions at KHSC. KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.

We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.