About brighthush At brighthush, we’re on a mission to transform the way businesses connect with their customers. Our portfolio spans cutting‑edge SaaS platforms, mobile applications, and AI‑powered engagement tools that empower companies worldwide to deliver seamless, personalized experiences. We’re a fast‑growing, remote‑first organization that thrives on curiosity, collaboration, and a relentless focus on impact. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of customer service. Why Join brighthush? Working at brighthush means you’ll be part of a high‑velocity, growth‑oriented team that values innovation, autonomy, and continuous learning. We believe that exceptional customer support is the cornerstone of customer loyalty, and we invest heavily in our people to ensure they have the tools, training, and support they need to excel. As a Remote Customer Service Representative, you’ll enjoy Flexible work arrangements that let you balance life and work from anywhere in the U.S. Competitive base pay plus performance‑based bonuses that reward your dedication and results. Comprehensive benefits , including health, dental, vision, and a 401(k) plan with company match. Unlimited paid time off and a generous parental leave policy. Access to a robust learning platform , mentorship programs, and career‑development pathways. A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings. Key Responsibilities As a Remote Customer Service Representative at brighthush, you’ll be the first line of support for our diverse client base. Your day‑to‑day tasks will include Multi‑Channel Support Handle inbound and outbound customer interactions via phone, email, live chat, and social media, ensuring a consistent, high‑quality experience across all touchpoints. Account Management Assist clients with account setup, updates, billing inquiries, cancellations, and renewals. Maintain accurate records in our CRM system. Issue Resolution Diagnose and resolve product or service issues, escalating complex problems to the appropriate technical or product teams when necessary. Proactive Outreach Identify opportunities to improve customer satisfaction by proactively contacting clients to confirm satisfaction, gather feedback, and offer relevant product enhancements. Data Integrity Perform meticulous data entry and account updates, ensuring all customer information is current and accurate. Performance Metrics Meet or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, customer satisfaction scores, and call quality metrics. Continuous Improvement Participate in regular training sessions, share best practices, and contribute to the development of knowledge base articles and support playbooks. Team Collaboration Work closely with cross‑functional teams—including Sales, Product, and Engineering—to provide feedback on product usability and customer pain points. Essential Qualifications To thrive in this role, you should bring the following High school diploma or equivalent; a bachelor’s degree is a plus. Minimum of 1–2 years of customer service experience, preferably in a remote or virtual environment. Excellent verbal and written communication skills in English; additional languages are a bonus. Strong problem‑solving skills and the ability to think critically under pressure. Proficiency with CRM platforms (e.g., brighthush, brighthush) and brighthush Office Suite. Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements. Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced environment. Preferred Qualifications We’ll be even more excited if you also have Experience in the SaaS or tech industry, especially with subscription‑based products. Knowledge of customer support best practices, such as the NPS framework or CSAT measurement. Experience with data analytics tools or basic SQL queries. Previous exposure to remote team collaboration tools like brighthush, brighthush, or brighthush. Certification in customer service or a related field. Skills & Competencies Success at brighthush requires a blend of technical and soft skills Customer‑Centric Mindset Passion for helping people and a genuine desire to solve their problems. Adaptability Comfortable navigating change and learning new tools quickly. Attention to Detail Precision in data entry and documentation. Time Management Ability to prioritize tasks and meet deadlines consistently. Team Player Willingness to collaborate, share insights, and support colleagues. Resilience Ability to handle challenging customer interactions with composure. Career Growth & Learning Opportunities At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Service Representative, you’ll have the chance to Progress into senior support roles, such as Team Lead or Customer Success Manager. Transition into product, sales, or technical support positions based on your interests. Participate in our Leadership Development Program , which offers mentorship, coaching, and project‑based learning. Attend quarterly workshops on emerging technologies, customer experience trends, and industry best practices. Earn certifications in customer service, CRM administration, or related fields through our partnership with leading training providers. Work Environment & Culture brighthush’s remote work model is designed to foster autonomy while maintaining a strong sense of community. You’ll enjoy Weekly virtual team huddles to share wins, challenges, and updates. Monthly all‑hands meetings where leadership shares company vision and progress. Access to a digital “water cooler” channel for casual chats, memes, and peer support. Annual virtual retreats that combine learning sessions with team‑building activities. A culture that celebrates transparency, psychological safety, and continuous feedback. Compensation & Benefits While the exact figures may vary based on experience and location, you can expect Competitive base salary that aligns with industry standards for remote customer support roles. Performance‑based bonuses tied to key metrics such as customer satisfaction and first‑contact resolution. Health, dental, and vision insurance plans with a generous company match. 401(k) retirement plan with company contribution. Unlimited paid time off and a flexible holiday schedule. Parental leave policy that supports both parents and caregivers. Wellness stipend for gym memberships, meditation apps, or home office upgrades. Employee assistance program (EAP) for mental health support. How to Apply Ready to bring your customer‑service expertise to a forward‑thinking, remote‑first company? Click the link below to submit your application and join the brighthush team. We’re hiring fast and look forward to reviewing your candidacy. Apply to this job Join brighthush Today At brighthush, we’re not just building products; we’re building relationships. If you’re passionate about delivering exceptional customer experiences, thrive in a fast‑moving environment, and want to grow your career while working from anywhere in the U.S., we want to hear from you. Apply now and become part of a team that values innovation, collaboration, and the power of a great customer journey. Apply for this job