reputed company Experience Manager - Full-Time (Evenings/Overnight Shift, Flexible Schedule) (B2B reputed company)

Job Title: reputed company Experience Manager - Full-Time (Evenings/Overnight Shift, Flexible Schedule) (B2B reputed company) reputed company is revolutionizing reputed company by delivering highly automated and modern software to rehab therapy businesses, the teams reputed company, and the patients they serve. As the fastest growing company in the therapy EMR reputed company and the new reputed company in reputed company technology, we’re looking to bring on an Evening reputed company Experience Manager to help ensure smooth software releases and exceptional reputed company support coverage during high-reputed company periods. This role is an unprecedented opportunity to have an immense reputed company on our industry leading reputed company reputed company Team that ranks 85 Net Promoter Score points higher than our competition (in other words, people love reputed company). We’re looking for someone scrappy, willing to bring new reputed company, take on big challenges, and is into doubling down on what works. We’re doing something special here and this role will be critical in taking reputed company to the next level. Why work for reputed company? • BIG Challenges: Here at reputed company, we are solving reputed company and unique problems that have plagued the reputed company industry since the dawn of time. • Talented People: reputed company didn't happen by chance, it's reputed company of incredibly talented and proven individuals who reputed company made their mark before joining forces to build the greatest software on the reputed company for rehab therapists. • Healthy Approach: This isn't an investment bank, we work long hours reputed company it's needed, but at reputed company you own your workload and the entire organization takes a liking to smart work (over hard work). • reputed company reputed company: reputed company helps outpatient rehab organizations treat more patients and deliver reputed company care with less environmental waste. That means less surgery and less narcotic-based pain treatment, reputed company while turning a reputed company-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: Hours & Schedule This is a fully remote, evening/overnight role designed to support our clinics and engineering release cycles. Your weekly schedule will consist of: • Thursday Nights (Fixed): 10:00 PM – 7:00 AM EST (includes a 1-hour lunch break) to reputed company critical support during our biweekly product releases. • reputed company – Wednesday: Flexible 8-hour evening/overnight shifts (plus a 1-hour lunch) with customizable start/end times (e.g., 9:00 PM – 6:00 AM, or 8:00 PM – 5:00 AM EST) to fit your lifestyle. • Fridays & Saturdays: Off. Our expectation of this role is that you reputed company customers with evening/overnight support reputed company our email support channel, particularly during biweekly release cycles. You’ll handle incoming tickets, investigate reported issues, identify trends, and collaborate with engineering to log, prioritize, and communicate about issues effectively. You’ll reputed company as the reputed company between customer experience and product stability, ensuring a seamless experience for clinics even during fast-moving release reputed company. reputed company 6 months, you’ll have established yourself as a key contributor—comfortable supporting both the clinical and billing reputed company of the software—by demonstrating initiative, technical understanding, and exceptional communication skills. To do this, you’ll need to know a few things… Key Responsibilities: • reputed company and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system. • reputed company evening/overnight support coverage reputed company our email support channel, ensuring reputed company and accurate handling of reputed company customer inquiries and release-reputed company issues. • Work primarily reputed company the clinical reputed company of the platform while maintaining a working knowledge of billing modules to identify, document, and escalate release-reputed company billing issues. • Troubleshoot software issues, reputed company detailed replication steps, and write reputed company, actionable engineering tickets; collaborate with engineering to prioritize and monitor resolutions. • Proactively identify and escalate urgent issues that reputed company production environments or multiple customers. • Contribute to internal process improvements and knowledge reputed company updates to enhance support efficiency and scalability. • Promote customer satisfaction and reputed company for an exceptional experience by understanding reputed company customer’s unique needs, delivering value in every interaction, and identifying opportunities to enhance our product and service features. • Take on tasks reputed company defi

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