Remote Operations Associate
Position Only Available to Residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona. We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. We're hiring Client Experience Associates to join our team!
A Day in the Life of a Client Experience Associate
Handle a range of call types, including standard answering, Active Response (where a message pops up and you are to make an outbound call to someone), live chat, relay calls, appointment setting, and legal intake calls. Calls often come in back-to-back, and we measure performance by quality, accuracy, ready %, and after-call work time.
A minimum of 8 hours every Friday and Saturday is required for the first 8-12 weeks after training.
Training
- 2 weeks of paid training, followed by 8–12 weeks of Learning & Development, where you’ll take live calls with ongoing support.
- During this period, you'll need full availability for 40 hours a week and can't block off holidays or vacation time.
A warm, upbeat tone and a genuine interest in helping people
- Dependable: you show up for every scheduled shift, on time
- Strong computer skills and typing at a minimum of 30 WPM
- medical, dental, vision, EAP, PTO
- We use a Bring Your Own Device policy. Your computer and internet connection must meet our system and internet requirements before you start.
We’re on a mission to help the world work Anywhere. We offer a diverse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.
Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere.
Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination.
This is to ensure the safety and integrity of our workplace and to comply with our company policies.
creating, managing, and valuing diversity in our workforce;
