Remote Live Chat Customer Support Hiring

<p>We would like to expand our Customer Service live chat team by hiring an additional team member. This person should provide excellent service by answering customer inquiries via chat (LivePerson).</p> <p>If you are interested in this opportunity, please submit your application below no later than Monday, April 8.</p> <p>Position type: Full-time, non-exempt</p> <p>This is a remote position available in select U.S. states. We can currently hire candidates who are located in: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin.</p> <p>Working hours: Monday to Friday, 11:00 a.m. to 8:00 p.m. EST / 8:00 a.m. to 5:00 p.m. PST</p> <p>Responsibilities:<br /> – Respond to customer service and product support inquiries through the LivePerson platform<br /> – Handle a minimum of 3 and a maximum of 4 chats at the same time<br /> – Work efficiently to keep wait times for customers as low as possible<br /> – Stay current on training and departmental responsibilities<br /> – Perform additional duties as assigned by the Live Chat team lead</p> <p>Requirements:<br /> – Excellent written and verbal communication skills<br /> – Strong work ethic and ability to multitask<br /> – Ability to work independently as well as in a team<br /> – In-depth knowledge of SH products, replacement parts, and brands</p> <p>Preferred background and experience:<br /> – Experience in SupplyHouse customer service, including formal phone training<br /> – Basic understanding of SupplyHouse customer service policies, processes, and resources</p>

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