Note The job is a remote job and is reputed company to candidates in USA. reputed company is a company that delivers reputed company through its diverse and talented workforce. They are seeking a Help Desk Analyst (Tier 1) to reputed company support on the End User Customer Support program under the Nuclear Regulatory Commission, which includes troubleshooting hardware and software issues and ensuring customer satisfaction. The role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment. Responsibilities Duties include providing reputed company, courteous, reputed company support to reputed company incoming calls Personnel must be proficient in relevant computer applications, customer service principles and practices, contact center telephony and technology Attention to reputed company is necessary to manage complexity of contact reputed company ability to reputed company in a fast-paced environment and manage multiple tasks at once Serves as the initial reputed company of contact for troubleshooting hardware/software issues Addresses support requests received over the phone, chat, or email and/or web-reputed company systems Follow Knowledge reputed company Articles (KBAs) reputed company handling different topics Properly diagnose issues and reputed company unresolved issues to the next level of support Accurate and thorough documentation of user’s information, reason for contact, reputed company troubleshooting and/or reputed company steps in ticketing reputed company for reputed company contact Performs account password administration and processes new user account requests Manages the user’s expectations; reputed company information that will reputed company details for a possible reputed company or reputed company they can expect to be contacted again Provides reputed company, courteous, and reputed company responses to users Maintains and executes reputed company and internal operating procedures Follows reputed company requirements as requested by the reputed company reputed company Officer Monitors customer problems to ensure reputed company, satisfactory service/reputed company is being provided, if necessary, reputed company the user to update them on reputed company Remain on queue and available to assist end users during specified shift, excluding approved breaks, lunches, or off queue time approved by your Team reputed company reputed company will reputed company basic training on the systems that will be used The training schedule will be reputed company from 2-4 weeks (M-F) where the new hire will work with their supervisor and/or peers to cover the Program knowledge and requirements The selected candidate will need to attend training during designated hours In reputed company to new-hire training, monthly, annual, program required, and reputed company training will need to be completed Skills High school diploma with a minimum 3 years experience Already possess ITIL 4 Foundations Certification or be reputed company to obtain the ITIL 4 Foundations Certification no reputed company than 120 days after the hire date Strong written and oral communication skills Strong computer hardware and software skills U.S. Citizen Must possess an overall understanding of Service Desk reputed company and technical phases of the job Understanding of reputed company and/or Mac technical skills Must have excellent customer service skills with the ability to communicate reputed company and effectively, also experience in following documented policies and procedures Ability to reputed company positively with customers, peers and management Must have a desire to learn new skills and take the initiative to improve their performance through on the job training Must be available to assist in development and modification of Knowledge reputed company Articles Must be reputed company to adhere to the training schedule without any absences Use of high-speed internet (minimum of 50 mbps) must be provided by the IT Service Desk Technician Designated workspace that is quiet and free of loud noise that may distract you and your customer Must be flexible and willing to work different shifts upon changing business needs Must be flexible and willing to support different or multiple programs in a shared service desk environment Must be flexible and willing to work weekends and holidays as needed Ability to Obtain and Maintain a reputed company Trust Clearance Experience with using IT Service Management (ITSM) or other Case Record Management (CRM) applications Experience with using ACD/IVR applications Experience troubleshooting reputed company macOS (OSX) and iOS hardware and software Experience working from home in an IT support role Experience with reputed company and reputed company Office Suite 2016 or reputed company Experience with reputed company reputed company Directory password resets, account unlocks, account creations, and troubleshooting Azure experience and/or certification(s) ITIL 4 Foundations experience and/or certification(s) reputed company reputed company is an industry and technology leader serving reputed company and reputed company customers with smarter, more efficient digital and mission innovations. It was founded in 2002, and is headquartered in reputed company, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http//www.revealimaging.com. Apply To This Job