About brighthush brighthush is a forward‑thinking technology company that empowers individuals and businesses to navigate the complexities of tax preparation with confidence and ease. By combining cutting‑edge software with world‑class customer support, we help our users file their taxes accurately, on time, and with peace of mind. Our mission is simple make tax season less stressful and more accessible for everyone. As a rapidly growing organization, brighthush values innovation, collaboration, and a culture of continuous learning. We believe that every team member, from seasoned experts to fresh talent, plays a vital role in delivering exceptional service to our customers. Whether you’re a seasoned professional or just starting your career, brighthush offers a supportive environment where you can grow, learn, and thrive. Role Overview We’re looking for enthusiastic, customer‑centric individuals to join our remote support team as Customer Support Specialists . In this role, you’ll become a brighthush Product Expert , helping users troubleshoot common issues, answer product questions, and guide them through the tax filing process. No prior experience in accounting or customer support is required – we’ll provide all the training you need. As a remote team member, you’ll enjoy the freedom to set your own schedule between 8 AM EST and 12 AM midnight EST, Monday through Sunday. Whether you’re a night owl or an early‑bird, you can work the hours that fit your lifestyle while earning competitive pay and performance bonuses. Key Responsibilities Provide timely, accurate, and empathetic assistance to brighthush customers via phone, chat, and email. Diagnose and resolve common technical issues related to downloading, logging in, navigating the interface, importing documents, printing, and filing. Answer basic tax questions and guide users through the tax filing workflow. Document all interactions in our CRM system, ensuring data integrity and compliance with company policies. Collaborate with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) to resolve complex customer inquiries. Participate in ongoing training sessions to maintain certification as a brighthush Product Expert. Contribute to continuous improvement initiatives by sharing customer feedback and suggesting product enhancements. Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores. Essential Qualifications High school diploma or equivalent; college coursework is a plus but not required. Strong written and verbal communication skills in English. Basic computer literacy and comfort with using multiple software applications simultaneously. Self‑motivated, detail‑oriented, and able to work independently in a remote environment. Reliable high‑speed internet connection and a quiet workspace. Availability to work a minimum of 25 hours per week, with flexibility to increase hours as needed. Willingness to participate in a 3‑day certification program to become a brighthush Product Expert. Preferred Qualifications Experience in a customer support or call‑center role. Basic understanding of tax concepts or prior exposure to tax software. Experience with CRM systems or help‑desk platforms. Knowledge of the U.S. tax filing process and related regulations. Previous remote work experience and familiarity with virtual collaboration tools. Skills & Competencies Customer‑First Mindset Ability to empathize with users and provide solutions that exceed expectations. Problem‑Solving Quickly identify root causes and implement effective fixes. Time Management Prioritize tasks and manage multiple conversations simultaneously. Technical Aptitude Comfortable learning new software and troubleshooting basic technical issues. Adaptability Thrive in a fast‑changing environment and embrace continuous learning. Team Collaboration Work effectively with SMEs, MPS, and cross‑functional teams. Career Growth & Learning Opportunities At brighthush, we believe in investing in our people. As a Customer Support Specialist, you’ll have access to a wealth of learning resources, including Structured onboarding and certification programs that cover product knowledge, customer service best practices, and compliance. Regular skill‑building workshops on communication, conflict resolution, and advanced troubleshooting. Mentorship from experienced team members and leaders. Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Product Specialist. Opportunities to contribute to product development by providing user feedback and insights. Work Environment & Company Culture brighthush is proud of its inclusive, collaborative culture. Even though we’re a remote‑first organization, we foster strong connections through Weekly virtual team huddles and knowledge‑sharing sessions. Monthly virtual social events and team‑building activities. Open communication channels with leadership and transparent decision‑making. A focus on work‑life balance, with flexible scheduling and generous time‑off policies. A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued. Compensation & Benefits We offer a competitive compensation package that rewards performance, dedication, and expertise Base Pay $18.50 per hour, including a $3.00 network fee component. Hourly Rate Up to $24.00 per hour for those working 45+ hours per week. Certification Bonus $405 for completing the brighthush Product Expert certification. brighthush Bonus Boost $5.00 per hour for all hours worked during the promotional period (April 9–15). Weekly Performance Bonuses Up to $250 per week based on hours worked and customer satisfaction metrics. TNPS Performance Bonus $50 gift card for achieving 4 or more TNPS promoters in a single day and zero detractors. Flexible Hours Work between 8 AM EST and 12 AM midnight EST, Monday through Sunday. Remote Work Work from the comfort of your home with no commuting costs. Additional benefits such as health, dental, and vision insurance, 401(k) matching, paid time off, and professional development stipends are available for eligible employees. How to Apply If you’re ready to join a dynamic team that values your growth, offers competitive pay, and provides the flexibility to work on your own terms, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career with brighthush. We look forward to welcoming you to the brighthush family, where your passion for customer service and eagerness to learn will help us continue to transform the tax filing experience for millions of users worldwide. Apply for this job