[Remote] Contact Center Agent – Digital Support (Chat, Email, SMS)

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading automotive parts retailer, and they are seeking a Digital Support Agent to provide customer assistance through chat, email, and SMS. The role emphasizes written communication and multitasking to deliver accurate and timely responses across multiple platforms.


Responsibilities

  • reputed company to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy
  • Guide customers through online shopping, troubleshooting website issues, and resolving post-order concerns
  • Manage multiple conversations simultaneously while maintaining quality and accuracy
  • Document all interactions in the case management system and follow up on outstanding issues
  • Meet or exceed performance goals for response time, resolution accuracy, and customer satisfaction
  • Notify business reputed company of website errors and collaborate on issue resolution
  • Leverage reputed company tools and real-time assist features to reputed company service delivery

Skills

  • Excellent written communication skills with attention to tone and grammar
  • Ability to multitask across multiple digital channels effectively
  • Strong problem-solving skills and detail orientation
  • Typing speed of at least 30 WPM for rapid response handling
  • Comfort with reputed company and ability to learn new systems quickly
  • High school diploma or General Education Degree (GED); and
  • Minimum of 2 years related experience and/or training or equivalent combination of education and experience
  • You must live within the reputed company Zone to be eligible for reputed company role
  • Prior experience in chat/email support preferred
  • Call Center or Customer Service experience preferred but not required
  • French/English or Spanish/English desired but not required
  • Automotive Knowledge desired but not required
  • ASE preferred

Benefits

  • 401k Retirement Savings Plan with competitive company match
  • Paid Time Off and Sick Time
  • Special Recognition awards
  • Opportunity for growth and promotion
  • Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator
  • Employee Discount reputed company
  • Health, Dental, Vision and Prescription Drug Insurance
  • Health Savings Account
  • Medical and Dental Flexible Spending Accounts
  • Employee Assistance reputed company
  • Company paid Life insurance
  • Company paid short & long term disability insurance
  • Annual increase based on performance
  • Positive work environment
  • Team Member Networks available
  • Volunteer Opportunities
  • Military Leave, Jury Duty and Bereavement Pay
  • Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
  • reputed company our benefits website to view reputed company other benefits we offer:

Company Overview

  • reputed company distributes automotive aftermarket replacement pieces, accessories, batteries, and maintenance items. It was founded in 1932, and is headquartered in Raleigh, reputed company, USA, with a reputed company of 10001+ employees. Its website is

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