Receptionist/CSR
Job Overview
Trademark Group of Companies is seeking a professional, organized Customer Service Representative / Receptionist to join our team in Markham. This is a critical front-facing role- you will be the first point of contact for clients, visitors, and internal teams.
This position is ideal for someone who thrives in a fast-paced environment, communicates clearly, stays organized under pressure, and takes ownership of their work. You’ll balance customer service, reception, and administrative support while helping the office run smoothly.
Bilingual abilities and experience in medical or dental reception are highly valued. Responsibilities
Greet visitors warmly and maintain a professional, welcoming front desk
Answer and direct incoming calls using a multi-line phone system
Receive and respond to customer requests via phone, email, fax, or mail, ensuring timely resolution and follow-up
Provide customer support by identifying issues, recommending solutions, and escalating when necessary
Perform data entry while maintaining accuracy and confidentiality
Assist with clerical duties including online orders, filing, photocopying, scanning, and document preparation
Prepare standard correspondence, presentations, and internal materials
Support scheduling, meeting coordination, and room setup including refreshments when required
Maintain office organization, mail distribution, and supply inventory
Assist with department projects and provide backup administrative support as needed
Maintain office security by monitoring visitor access
Maintain a clean and organized front desk area to promote a welcoming environment Experience
Previous experience in customer service, reception, or administrative roles
Strong proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
Comfortable managing multiple priorities and working under tight deadlines
Excellent communication, interpersonal, and organizational skills
Ability to work independently while remaining a strong team player
High attention to detail with data entry and documentation
Experience with office systems, calendars, and general office operations
