Receptionist

The AC Hotel Vieux-Montréal enjoys an ideal location near downtown and the Place d'Armes metro station. Joining our team means seizing the opportunity to become part of a prestigious brand, renowned for its excellence and quality service.

We are currently looking for a part-time receptionist.

Under the supervision of the Reception Manager, you will be responsible for providing impeccable customer service while respecting the standards of the chain and the company.

Responsibilities:

  • Welcoming clients, registering their arrivals and managing their departures in a professional and efficient manner.
  • Handle bookings for stays
  • Answering phone calls
  • Ensure communication with the housekeeping department regarding the condition of rooms, VIP guests, priorities, as well as early or extended departures.
  • Communicate important information to the team, supervisor and director, both orally and in writing in the logbook.
  • Answering guests' questions about hotel services and the surrounding area, and assisting them with their reservations if necessary.
  • At least one year of experience in a customer service role (experience at a hotel reception desk is a plus).
  • Diploma of professional studies in hospitality (a college diploma will be an asset).
  • Fluency in French and English (knowledge of a third language is an asset).
  • Ability to communicate effectively with other associates as well as with clients.
  • Enhanced sense of customer service and great attention to detail.
  • Dynamism, team spirit and good prioritization skills.
  • Autonomy and ability to work independently.
  • Ability to solve problems.
  • Availability to work at different times of the day (day, evening, weekends, nights) — this position may involve night shifts depending on the needs of the business.

What we offer you:

  • Stimulating work environment.
  • Various employee recognition programs
  • Discounts at Marriott hotels.

    • Source: Hospitality Online

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