Reception Team Member

  • Provide efficient guest registration, check-in, and check-out services.
  • Maintain accurate guest accounts and offer helpful, precise information.
  • Handle guest requests promptly, courteously, and efficiently throughout their stay.
  • Lead by example in delivering exceptional customer service.
  • Ensure smooth communication between guests and hotel departments.
  • Handle incoming calls professionally, transferring them as needed.
  • Follow strict security procedures to protect guest confidentiality and safety.
  • Ensure secure handling of room keys, guest data, and credit card transactions.
  • Manage reservations with accuracy and efficiency.
  • Maximize sales opportunities through effective guest interactions.
  • Maintain accurate documentation of guest messages and internal communications.
  • Ensure guest and hotel accounts are correctly updated with all charges.
  • Keep all equipment in good working condition and used appropriately.
  • Assist the Food & Beverage department when needed.
  • Follow fire and evacuation protocols.
  • Perform additional tasks as assigned by management.
  • Address guest concerns effectively and escalate issues to the Manager on Duty when necessary.
  • Continuously strive for total customer satisfaction through proactive service.


Job requirements

n/a

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