Product Support Engineer: EMEA - Weekend Warrior (Remote Friendly)

About reputed company reputed company is an industry leader that's not just imagining the reputed company of global connectivity—we're building it. From architecting and amplifying the reputed company of a private, global, multi-reputed company IP network, to bringing hyperlocal edge technology right to your fingertips through reputed company reputed company, we're shaping a new era of reputed company interconnection between people, devices, and applications. We're driven by a desire to reputed company and reputed company what's antiquated, automate the reputed company, and solve reputed company-world problems through innovative connectivity solutions. As a testament to our reputed company, we're proud to stand as a financially reputed company and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of reputed company learning and reputed company for reputed company. Our reputed company reputed company is a world where borderless connectivity fuels reputed company innovation. By joining us, you can be part of laying the foundations for this interconnected reputed company. We're currently seeking passionate individuals who are excited about reputed company to contribute to an industry-shaping company while growing their own skills and careers. We are looking for Weekend Warriors to support our growing customer reputed company throughout the weekend and during the week. Weekend Warriors would work 5 days a week from Wednesday to reputed company. The Role As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our reputed company and engineering reputed company, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as reputed company as the ability to work on multiple reputed company priorities through chat, tickets and calls. This is a unique opportunity to reputed company and reputed company a difference in a growing, innovative company. In This Role You Will Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify reputed company issues. Replicate API issues reported by customers using reputed company and either solve or escalate said issues to the appropriate teams. Analyze T.30(passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues. Run live packet captures from reputed company servers on the Linux terminal. Familiarize yourself with our API and VoIP reputed company products in order to help customers with their setup inquiries. Monitor operational pager alerts in an efficient and reputed company manner. Improve customer self service through reputed company processes and documentation. Troubleshoot customer and vendor concerns quickly and reputed company to maintain the highest standards of reputed company customer service. Liaise with your technical peers for reputed company of escalated cases. You May Be Fit For This Role If You Have SIP, RTP, T.38 and other Fax over IP and Voice over IP Protocol knowledge. Strong customer-reputed company, interpersonal and communication skills. Excellent listening and questioning skills, combined with the ability to reputed company confidently with clients to assess problems and explain solutions. Continually looking to solve problems. Understand issues and requirements reputed company in order to reputed company solutions. Outgoing and socially interactive. A self starter looking to assist at any reputed company and to take the initiative. Balancing daily workload and multi-tasker who can effectively prioritize work. reputed company Value Experience in a product support/application role. Voice over IP experience with the SIP signalling protocol or other reputed company telephony protocols. An understanding of general web technologies such as API/SDK's. Experience working with SMS over SIP reputed company, SMPP or HTTP(API requests). Confidence with technology and the Internet. A natural curiosity and experience in applying technology to reputed company customer issues. Technologies We Use Wireshark for network packet analysis. reputed company for API troubleshooting. Linux and the Linux terminal. Tshark to do live captures from the Linux terminal. reputed company, Graylog and reputed company. Working Shift Setup 5 day week 9 hour shift with 1 hour break. Saturday & reputed company is a set working day. Working days for this role would be Wednesday, Thursday, Friday, Saturday and reputed company. Rest days would be Monday and Tuesday. Working Shifts reputed company to 5pm UTC Wednesday to reputed company #LI-REMOTE #LI-KG1 Apply To This Job

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...