Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Location: Remote

Contract: Regular, Full-time

Education: Engineering Degree

Travel Requirements: No For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job We are seeking a highly skilled and analytical Pre-Authority & Warranty Expert to join our Aftersales operations. In this role, you will be responsible for evaluating, diagnosing, and authorizing complex mechanical and electronic repair claims submitted by our dealer network. You will serve as the technical bridge between dealership workshops and corporate standards, ensuring economic repair efficiency, adherence to warranty policies, and accurate technical assessments.

Key Responsibilities

• Review and evaluate dealer repair requests, pre-authorization claims, and warranty submissions to determine technical and economic validity.
• Apply deep mechanical and electronic diagnostic knowledge to verify repair methods, evaluate repair cycles, and assess cost efficiency.
• Ensure all claims strictly adhere to corporate warranty policies, guidelines, and workshop procedures.
• Utilize and reference technical documentation, including workshop manuals, Service News, campaigns, and Technical Service Bulletins (TSBs) to validate claims.
• Act as a primary point of contact for dealership workshops, providing clear guidance on authorization decisions and fostering strong professional relationships.
• Support warranty audits and contribute to the optimization of aftersales processes and workshop workflows.

Qualifications

• Preferred: Degree in Engineering from Technical University.
• Alternative: Mechanical Certification (typically 3–5 years of technical schooling combined with hands-on workshop experience).
• Expert Technician: Minimum of 3+ years of hands-on automotive diagnostic and repair experience (preferred).
• Specialized Experience: Strong, proven experience in claim assessment, pre-authorization, or warranty auditing is highly appreciated.
• Advanced Diagnostics: Deep knowledge of both mechanical and electronic vehicle diagnostics.
• Repair Mechanics: Thorough understanding of repair cycles, workshop methods, and the economic evaluation of repairs (determining repair capability vs. replacement costs).
• Industry Processes: Robust knowledge of dealership workshop operations and corporate aftersales processes.
• Documentation: Highly proficient in navigating technical documentation (Manuals, TSBs, Campaigns).
• IT Skills: PC literate and comfortable adapting to claim management and diagnostic software.
• Communication: Excellent interpersonal skills with the ability to effectively communicate, negotiate, and maintain relations with dealer networks.
• Analytical Mindset: Strong attention to detail with the ability to make objective, data-driven decisions regarding claim approvals.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid training and 2 weeks of annual leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs

• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

• Base is 70,000 CAD per year

Location

• Remote - Canada

Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools isappropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited toparticipatein the selection process we are committed to accommodating you to best meet your**needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.