On-Call Safety and Emergency Dispatcher
About Delta1:
Delta1 Communications Centre provides Public Safety Answering Point, Fire Service Communications, as well as other emergency services and enforcement dispatch for more than 24 communities across the Yukon, Northwest Territories and Northern British Columbia. Our technology and services are tailored to serve the needs of fire, rescue, enforcement and industry personnel across the North.
Summary:
Dispatchers are available onsite 24/7/365 to answer calls and ensure a response to emergency incidents. Other tasks include taking reports from the public, transcribing the details, and transmitting that information to the appropriate personnel or department(s). The Delta1 team also provides safety monitoring services for field staff, ensuring compliance with safe workplace regulations and lone-worker legislation.
Down Time:
During quiet periods, dispatchers are permitted to read, study, or engage in other reasonable activities as long as they do not distract from or take priority over work tasks.
Benefits:
A company benefits plan is available after three months of employment.
This posting is for on-call work which includes advance planned shifts to cover for full-time staff vacation, illness, or other leave.
Probationary Period:
Employment in this role is subject to a probationary period of 12 months.
This job is not for everyone. It can be demanding and stressful at times. It is also very rewarding and occasionally fun. The work itself is serious, but the environment, management and co-workers are welcoming and relaxed. On-the-job training and ongoing support are provided.
Skills Local knowledge of the Yukon, Northwest Territories and Northern British Columbia Superior verbal and written communication skills are essential Ability to make quick decisions under pressure and manage high-stress situations effectively Familiarity with phonetic alphabet, 24-hr clock, radio systems, and mapping tools are considered an asset Proficient with keyboard typing at a preferred speed of 40 words-per-minute with 90% accuracy Fluency in English (essential) Previous dispatch, emergency services, or customer service experience strongly preferredExperience:
One (1) year of dispatching, emergency services, or customer service preferred.
Willing to 'hire the attitude and train the skills'. So if you feel you're missing some of the desired qualifications, but are a diligent professional with strong communication skills, and a positive attitude.
Transportation:
Public transit is not available to the work location at the present time. Candidates must be able to commute in own vehicle for at least the next 4-5 months. Approximately 25 minute commute from downtown Whitehorse. Mileage compensation provided while the work location is outside city limits.
Yukon First Nations:
Delta1 encourages citizens of any Yukon First Nation to apply.
Administration And Clerical,Customer Service,Environmental & Natural Resources,Other,Recreation & Tourism,Security & Building Maintenance
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