Medical Administrative Assistant (experience with US-based medical practice, clinic or organization is required)

  • Answer incoming phone calls and respond to text messages.

  • Assist patients with general questions about clinic services.

  • Provide professional, friendly, and timely customer service.

  • Route patient concerns to the appropriate provider when necessary.

  • Schedule, reschedule, and confirm patient appointments.

  • Send appointment reminders and follow-up communications.

  • Coordinate patient intake and onboarding activities.

  • Maintain accurate appointment records.

  • Process medication refill requests according to clinic procedures.

  • Assist with patient orders and service requests.

  • Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed.

  • Maintain accurate patient records and documentation.

  • Update information within the clinic's electronic health record (EHR) and CRM systems.

  • Organize digital files and administrative documents.

  • Support general office administration and daily operations.

  • Utilize the clinic's EHR, CRM, and phone systems efficiently.

  • Learn new software and workflows during onboarding.

  • Ensure accurate data entry and timely record updates.

Hard Requirements:

  • Previous experience as a Medical Administrative Assistant, Medical Virtual Assistant, or Healthcare Customer Service Representative.

  • Excellent communication and interpersonal skills.

  • Strong organizational and multitasking abilities.

  • Comfortable handling patient information with professionalism and confidentiality.

  • Proficient with Microsoft Office, Google Workspace, and cloud-based applications.

  • Experience working in a US-based medical practice, wellness clinic, or healthcare organization.

  • Experience with appointment scheduling, patient communication, and medication refill coordination.

  • Familiarity with EHR and CRM systems.

  • HIPAA knowledge or certification (training will be provided if needed).

  • Experience supporting practices offering wellness services, hormone replacement therapy (HRT), GLP-1 medications, peptide therapy, or laboratory services.

  • Previous remote work experience.

Schedule:

HOURS/WEEK:

  • 40 hours per week

  • Monday to Friday

  • 9AM - 5PM Pacific Standard Time Zone

Offer and Benefits:

OFFER:

  • Weeks 1–6: $4 USD/hour

  • Weeks 7 onwards: $5 USD/hour

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