Job Summary And Mission

Now Brewing – Market Research & Insights senior manager! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing and supporting partners who share this passion and are guided by their service to others.

As a Starbucks Market Research & Insights senior manager, you will inspire teams and leaders to take action and make decisions by serving as the champion of our Customers and Partners (employees). In this role, you will independently lead the execution of research on strategic initiatives, to provide actionable insights into our Customer and Partner (employee) experience. You will leverage your deep knowledge of research methods, analytics and synthesis to build compelling, persuasive cases for action. You will serve as a trusted partner/advisor and collaborate with a wide variety of teams, spanning—among others— Marketing, Operations, and Partner Resource organizations while influencing decisions at the highest levels of the company.

Leveraging Your Previous Experience, We Will Enable You To

• Lead the execution of research and deliver insights on strategic initiatives that impact the Customer and Partner experience.
• Innovate Starbucks research approaches to add value and incremental research capabilities to an already robust toolkit
• Collaborate with business partners and team members to translate business questions into research designs, analytics plans and customized reports
• Independently design, execute, analyze and report custom research projects across both Customer and Partner to test hypotheses and more deeply explore themes identified in tracking programs
• Serve as an influencer, representing the voice of our Customers and Partners through compelling storytelling

We’d Love To Hear From People With

• Broad Generalist researcher background with knowledge and experience of both quantitative and qualitative research methods
• Strong knowledge and experience with tracking programs such as Brand Equity, Customer Experience, Employee Satisfaction, etc.
• Strong knowledge and experience of research for CPG brands
• Experience independently leading end-to-end research, from scoping to planning, executing and reporting
• The ability to see the big picture, taking strategic approaches to research plans
• Demonstrated curiosity to explore data and understand linkages between datasets and business outcomes
• Strong knowledge of statistics (descriptive and inferential) and their use in quantitative research methods
• Compelling, persuasive oral and written communication skills to executive audiences
• Proven ability to build strong cross-functional relationships
• Proficiency with SPSS, Excel and other statistical software packages
• Business experience with data visualization tools (e.g., Tableau, Power BI)
• Both Vendor/Supplier and Client-side market research experience with CPG or Retail

The pay range for this position may be narrower than that displayed, depending on where the work is performed.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.