At Enhanced Care, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely. As we continue to expand, we are looking for a Receptionist/Medical Assistant who has the passion to deliver the best possible care to our patients. A great opportunity to enter into the healthcare field and work with a leading medical group. This position is a new role within the clinic.

Summary: The Receptionist/Medical Assistant will participate in delivering services and outreach activities. This is a permanent part-time position (1-3 days a week), including weekends.

Location:

• North York: 701 Sheppard Ave, North York

Responsibilities:

• Provide virtual administrative support to physicians, pharmacies and allied health professionals
• Directs telemedicine requests to our providers in an appropriate and efficient manner
• Provides support to telemedicine clinics, by interacting with physicians, patients, and pharmacies and tracks metrics.
• Administrative responsibilities include but are not limited to: registering patients, answering phone calls, scheduling appointments, following up on consults and test results, obtaining required documentation
• Obtains key demographic and health related information and registering this information accurately and efficiently into the EMR
• Provides assistance to doctors and allied health providers
• Supports management and perform administrative tasks for service delivery
• Performs outreach calls to provide information on telemedicine services, generate leads, and schedules appointments with account managers.
• Perform other duties related to clinic operations

Requirements:

• Administrative experience/customer service experience is an asset
• Excellent communication skills, ability to multi-task and willingness to learn
• Computer proficiency
• Knowledge of EMR and G-suite is an asset
• Effective interpersonal and problem-solving skills
• Able to work effectively in a fast-paced environment
• Strong organizational skills and attention to details
• Knowledge of CRM is an asset

Why Enhanced Care might be right place for you:

• Nominated for 2012 York Regions' Character Organization Award
• Winner of 2015 OPA's Collaborative Services Award
• Ongoing career training and development

Pay: $18.00-$19.50 per hour

Application question(s):

• What is your email address? Please note this is a mandatory question.
• What EMR system have you previously used? Please note this is a mandatory question.
• Do you have a valid driver’s license? Please note this is a mandatory question.
• Do you have your own car? Please note this is a mandatory question.
• Do you have previous medical office experience? If yes, how many years? This is a mandatory question.
• Please confirm that you are available to work on the weekend (Saturday, Sunday or both). Please note this is a mandatory question.
• Please confirm that you are available to work until 8pm? This is a mandatory question.
• How many years of customer service experience do you have? This is a mandatory question.
• The hourly wage range for this position is $18-19.50 (depending on experience). Please confirm that this salary range works with what you are looking for. This is a mandatory question.

Language:

• Cantonese (preferred)
• Mandarin (preferred)

Work Location: In person