Manager, Patient Engagement

Job Description:

  • Build strategic, long-term relationships with patient associations and stakeholders
  • Align priorities and plan activities that impact decision makers
  • Provide input on patient engagement, advocacy, and centricity across the patient journey
  • Improve the patient experience and inform corporate and brand strategies
  • Collaborate with people living with diseases and patient associations to identify priorities, unmet needs, and solutions
  • Develop and lead a proactive patient relations agenda
  • Develop and implement advocacy strategies and action plans with timelines, budgets, and stakeholder responsibilities
  • Coordinate and implement patient-centric initiatives supporting commercial strategies for a defined therapeutic area
  • Provide insights on trends and opportunities for patient strategy and brand plans
  • Collaborate with cross-functional teams to find solutions for patients
  • Monitor patient-related activities and report to brand teams
  • Partner with Area and Global teams on strategic programs suitable for Canada
  • Represent AbbVie at relevant meetings, including strategic patient association meetings
  • Identify innovative ways to learn from patients and communicate patient needs to Brand teams
  • Serve as an expert on patient associations’ strengths, challenges, and needs
  • Build relationships with functional leads in Marketing, Government Affairs, Market Access, Public Affairs, Medical Affairs, and other functions
  • Ensure written documentation, Code of Practice, and ACC reporting obligations are met
  • Report to the Lead, Patient Engagement
  • Cover Canada while working in the field

Requirements:

  • Three (3) to five (5) years of relevant experience
  • Bachelor in Communications, Sciences, Nursing, Public Affairs or any other relevant discipline
  • Advanced proficiency in English and French; preference to bilingual candidates
  • Experience working with patient associations
  • Experience in patient/stakeholder relations, market access and/or marketing
  • Experience working with cross-functional teams and brand team environment is an asset
  • Intermediate computer and software skills, including MS Office (Word, Excel and PowerPoint), Outlook and Internet
  • Ability to empathize with patients and build trusting relationships
  • Ability to build relationships with patient organizations
  • Ability to multitask across numerous stakeholders and projects
  • Ability to prepare and deliver effective presentations
  • Strategic verbal and written communication skills
  • Active listening and stakeholder needs assessment skills
  • Strategic thinking and ability to challenge the status quo
  • Ability to influence decision makers
  • Strong interpersonal skills
  • Autonomy and strong planning skills
  • Budget management skills
  • Strong project management skills
  • Knowledge of legislation and ethics for working with patients and patient associations
  • Understanding of media and communication trends
  • Understanding of provincial and federal political environments and healthcare systems
  • Ability to take key actions and demonstrate behavioral anchors supporting AbbVie leadership philosophy and attributes
  • Travel required about 20–25% of the time
  • Valid driver’s license and passport
  • Advanced English skills are essential for working with English-speaking employees, clients, and regions outside Quebec

Benefits:

  • Employees can work remotely
  • Equal opportunity employer committed to operating with integrity, driving innovation, transforming lives and serving the community
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