Manager, Operations (Afternoon & Night Shift)
Job Title: Operations Supervisor Reports to: Director of Operations Due to the portfolio, the working schedule will require frequents visits during graveyard shift and early morning shifts. Servicing our most valued clients, the Operations Supervisor supervises group of sites within a territory, managing subcontractors to ensure the scope of work is completed, providing training, liaising with the client’s Store Managers, resolving issues, or preventing escalations, and conducting inspections to assure quality.
The Operations
Supervisor acts as the first point of contact for the client regarding operations, escalations, and work orders.
Subcontractor Management
Participates in the hiring, training, and supervision of subcontractors and their activities. Ensures that subcontractors are compliant with requirements such as security clearances, GST, business licensing, WCB, liability insurance, etc. Ensures that Alpine standards are adhered to through subcontractor work.
Conducts weekly or monthly audits or site inspections to ensure that work is completed as required and completes reports using technology. Must be willing to work mornings, afternoons, nights, and graveyard shifts. Management of subcontractors.
Client relationship management, contract delivery experience.
Client Relations Management: Liaises with clients to ensure that performance standards are met and complaints are addressed.
Expense Management: Ensures subcontractor hours are in line with budget.
The Operational
Supervisor will require flexibility in shift times, as interaction with night cleaning crew will also be required. Frequent travel within a geographic region of Ottawa is required. Training and leadership development opportunities Alpine has grown to become one of Canada's leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada.
