Manager, Marketplace- Item & Content Quality
Position Summary...
This role drives third-party seller success and Marketplace growth by owning item and content quality, assortment health, and high-demand assortment reporting. Key responsibilities include improving Online Listing Quality (OLQ), identifying assortment opportunities, driving seller adoption of tools, and partnering across the organization to improve the customer and seller experience.
What you'll do...
This role drives third-party seller success and Marketplace growth through ownership of item and content quality, assortment health, and high-demand assortment opportunities. The role will own Online Listing Quality (OLQ) reporting across content, ratings and reviews, offer strength, and transactability, alongside assortment health and In Demand reporting to identify gaps and translate opportunities into clear seller actions.
A key part of the role is partnering with Account Management and the broader Seller Success organization to identify performance opportunities, improve key metrics, and drive seller adoption of tools and capabilities that improve listing quality, offer quality, transactability, and assortment growth. The role will provide the reporting, insights, and recommendations needed to support seller growth initiatives, key events, and digital opportunities.
The role will use data and analytics to understand performance trends, identify root causes, and prioritize the opportunities that will have the greatest impact on sellers and customers. This includes developing recurring performance reporting, measuring adoption and outcomes, and translating complex item, content, and assortment data into clear actions and recommendations for working teams and leadership.
The role will also partner with the US Item & Catalog organization, acting as a local liaison for initiatives related to Item Success, Item Experience, Spec & Discoverability, Content Quality & Integrity, and Item Relationships. The role will bring forward local seller and customer needs, support the rollout and adoption of relevant capabilities, and share local insights and learnings to help inform future solutions.
The successful candidate will combine strong ecommerce and Marketplace knowledge with analytical thinking, stakeholder management, and clear communication. They will work effectively with Product, Go-to-Market, third-party solution providers, and other cross-functional partners to improve the seller and customer experience, scale effective solutions, and deliver measurable business outcomes. The role will also provide concise, executive-ready updates that translate performance, opportunities, risks, and actions into clear business narratives.
Qualifications
Bachelor's degree in Business, Commerce, Marketing, Analytics, Merchandising, or a related field
3-5 years of experience in ecommerce, marketplace, merchandising, content quality, analytics, seller success, or a related field
Strong understanding of ecommerce listing quality, item content, ratings and reviews, offer quality, transactability, assortment health, and seller performance metrics
Strong proficiency in analytics and data visualization tools such as Excel, Tableau, Power BI, SQL, or similar platforms
Excellent communication skills with the ability to present results, recommendations, risks, and opportunities to upper leadership in multiple formats
Proven ability to drive cross-functional collaboration and influence teams and external partners to improve metrics and adopt new programs and tools
Strong organizational skills with the ability to manage multiple reporting cadences, initiatives, stakeholders, and priorities simultaneously
Self-starter with a growth-oriented mindset and strong ownership of business outcomes, metric improvement, and continuous improvement
Experience partnering with Product and Go-to-Market teams on technical roadmaps, tool enhancements, launches, and adoption
Ability to work effectively with global counterparts, third-party solution providers, and stakeholders across functions and time zones
Working knowledge of item and catalog capabilities across item setup and success, seller item experience, item specifications and discoverability, content quality and integrity, and product relationships such as variants, packs, bundles, and duplicates
Ability to translate local seller and customer pain points into quantified opportunities, product requirements, adoption plans, and actionable feedback for global Item & Catalog partners
Preferred Qualifications
Experience in ecommerce merchandising, marketplace operations, item/content quality, catalog management, or seller success
Experience with Online Listing Quality (OLQ) or comparable listing-quality frameworks, including content, ratings and reviews, offer strength, and transactability
Familiarity with Account Management, Content, Product, Go-to-Market, and Seller Success workflows
Experience building executive-ready dashboards, business reviews, leadership updates, and actionable performance reporting
Knowledge of assortment gap analysis, high-demand assortment identification, seller adoption programs, and third-party seller solution ecosystems
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.
Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l’expérience pertinente.ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, CanadaAre you currently a Walmart associate?
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