Level 1-2 IT Support Technician

This Food Processing & Manufacturing company in Les Cèdres is looking for a Level 1-2 IT Support Technician.

Additional information:

Contract: 4 to 6 months (Contract-to-Hire / Strong possibility of permanent placement)
Term: 4 to 6 months
Start date: Immediate
Schedule: 40 hours / week (6:30 AM to 3:00 PM, potential for Saturday shifts)
100% On-site (Industrial environment)
Work equipment provided by the client (Personal vehicle mandatory to access the site)

Advantages
TBD
........................................................................................

Responsibilities
Here are the responsibilities for this Level 1-2 IT Support Technician at this Food Processing & Manufacturing leader in Les Cèdres;

End-User Support:

Provide Tier 1 and 2 technical support for 30 to 50 production users in a fast-paced environment that adheres to strict food and pharmaceutical standards.

Hardware & Software Deployment:

Perform basic hardware and software troubleshooting, PC imaging, and workstation installations.

Specialized Equipment Management:

Install, configure, and troubleshoot industrial equipment, including Zebra label printers (must be able to lift up to 25 lbs) and Zebra Android mobile devices used in the boxing and packaging zones.

Structured Cabling:

Execute hands-on cabling tasks including pulling cables, RJ45 terminations, patch panel management, manufacturing cables, and performing network switch connectivity tests.

Networking & Ticketing:

Apply basic networking concepts (gateways, routing) to resolve issues and log all incidents using the internal ticketing system.

Environmental Adaptability:

Work effectively in changing and extreme physical conditions on the production floor, ranging from hot and dirty areas to cold storage environments (fridges).

Qualifications
Here are the qualifications required for this Level 1-2 IT Support Technician at this Food Processing & Manufacturing leader in Les Cèdres;

Minimum of 2 years of relevant experience in IT support, ideally within a manufacturing, industrial, or warehouse environment.

Hands-on experience with structured cabling (RJ45, patch panels) and basic networking concepts.

Familiarity with specialized industrial hardware such as Zebra printers and Android mobile scanners.

Exceptional punctuality (zero tolerance for lateness as every minute impacts production) and a high level of autonomy in a less-structured, "startup-like" environment.

Must possess a valid driver's license and a personal vehicle to commute to the site (bring a daily lunch).


Fluency in both French and English (spoken and written) Spanish (good to have) is required to support a highly diverse, multicultural workforce.

Summary
Alain Rudakenga
Account Manager
Randstad Digital
438.304.3592
alain.rudakenga@randstaddigital.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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