Lead Technical Architect, Web Performance, Professional Services

About the role

Shopify’s mission is to make commerce better for everyone. Our Web Performance Technical Architects makes commerce better for everyone by making storefronts faster, bounce less and convert more. Technical Architects have deep specialization in Web Performance. You will engage with the most important merchants on the platform providing sound direction, proof of concepts, and/or advice on how to speed up stores. Working directly with new and existing merchants, Technical Architects provide in-depth expertise in both long term projects and shorter term engagements. You will identify larger opportunities for performance gains and work with engineering to implement on the platform making an impact for merchants everywhere. Please Note - As part of the hiring process for this role you will be asked to debug performance issues live. If you are not comfortable doing this, please consider other roles.

Key Responsibilities

- Support our global merchant base by speeding up their stores as part of paid engagements

Contribute to the ongoing success of the WebPerf professional service practice through improving processes and tooling

Provide merchants with best practice advice and direction based on your expertise

Scale learnings from engagements to make Shopify better for all merchants

Create thought leadership content to demonstrate expertise on https://performance.shopify.com/

Manage stakeholder expectations throughout engagements

Provide ad-hoc technical and product feedback to various internal teams

Engage with both technical and non-technical stakeholders across Product, Engineering, Customer Success, and Sales.

Qualifications

- Experience of improving front end performance on large websites

Ability to debug complex INP issues

Expert level of experience in performance debugging using DevTools, Synthetic and RUM solutions

Demonstrate ability to communicate effectively with Enterprise merchants

Comfortable navigating and using GitHub

Comfortable sharing their knowledge through speaking engagements and writing blogs

Enjoy investigating and solving complex performance issues Nice to Have

React/Remix experience

Experience with Liquid or Shopify storefronts

Contributions to open-source web performance tools or standards

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