Junior Support Specialist

Junior Support Specialist

 Requirements: What you'll need

Skills, Knowledge, Experience, and Qualifications:

 Skillset:

  • Experience with middleware application suite such as but not limited to:

  • IBM WebSphere Application Server/NDM/Liberty

  • IBM DataPower

  • Deployment Automation

  • Middleware Monitoring tools e.g. ITCAM

  • Cloud technology including Kubernetes/Ansible

  • Experience with ITIL Incident Management process(nice to have)

  • Experience with ITIL Change Management process(nice to have)

  • Experience with Remedy/eSMT or other service management tools

  • Experience with reporting tools and data visualization e.g. PowerBI

General Project Coordination and Communication:

  • Excellent communication skills; ability to explain complex, highly technical information to non-technical colleagues using clear, simple language

  • Excellent analytical and problem-solving abilities

  • Experience creating and maintaining documentation for operational procedures

  • Experience with using Microsoft Office and other tools to automate processes, analyze data and create reports or data visualization

 Middleware Support:

  • Experience with handling fluctuating workloads, conflicting priorities and concurrent activities in an IT support environment

  • 2+ years of hands-on technical working experience with the systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).

  • 2+ years of hands-on technical working experience with IBM WebSphere/Liberty/NDM

  • 2+ years of hands-on technical working experience in supporting application/web servers

  • Understanding of DevOps and CI/CD concepts and tools e.g. Jenkins/Ansible, etc.

  • Experience with Axway Secure Transport or similar FTP/SFTP system

  • Development experience or exposure to DataPower platform is an asset

  • Development experience with Informatica, IBM MQ, IBM ACE is an asset

  • General exposure to cloud based computing solutions and concepts

  • General exposure to network topologies (firewalls, load balancers, DNS)

Public Sector Experience:

  • Experience working within the OPS, BPS or other government would be nice to have

Mandatory Skills

  • Incident – Basic triage and assessment with assignment to Tier three

  • Queue management – Assignment of tickets

  • Change management – Creation and management of Change Requests

  • Configuration management – Management of component inventory

  • 2+ years experience in Operational Support

  • Familiarity with WebSphere, Oracle 19c, Kubernetes, Ansible

  • Experience with enterprise Data Analysis / visualization tools like Power BI

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