IT Support Specialist, Entry Level

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Support Specialist will help teammates resolve technical issues and maintain a reliable remote work environment by troubleshooting common hardware, software, account, and connectivity problems.

Why Join Us

  • Build real, production AI agents used by real users
  • High ownership and impact
  • Work at the intersection of AI, agents, and product
  • Shape how people experience AI-driven job search

Responsibilities

  • Respond to technical support requests through chat, email, and ticketing systems
  • Troubleshoot account access, software, device, and network-connectivity issues
  • Guide users through clear, step-by-step solutions
  • Provision and maintain user accounts, permissions, and common business tools
  • Document incidents, resolutions, and reusable troubleshooting instructions
  • Escalate complex issues with complete diagnostic information
  • Help improve onboarding, access-management, and support processes

Qualification

Required

  • Basic knowledge of computer hardware, operating systems, and networking
  • Strong problem-solving, customer-service, and communication skills
  • Ability to explain technical concepts clearly to nontechnical users
  • Organized approach to documenting and tracking support requests
  • Ability to work independently and collaboratively in a remote environment

Preferred

  • Degree, diploma, certification, or coursework in IT or a related field
  • Familiarity with Windows, macOS, Google Workspace, or Microsoft 365
  • Experience with ticketing systems, identity tools, or remote support software
  • CompTIA A+, Google IT Support, or a similar entry-level certification
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