Insurance Representative I – Bilingual
Job Description:
- Provide insurance quotes and use selling techniques to close sales through a consultative sales approach
- Support and consult on quoting, selling, and servicing insurance policies
- Counsel customers on protection and coverage and answer complex questions about billing, renewals, and endorsements
- Provide service across phone, email, chat, and text channels
- Resolve customer complaints and seek management assistance when needed
- Gather, process, consolidate, and analyze data to promote brand loyalty and increase retention for OnStar Insurance
- Monitor and maintain a closed-loop feedback process
- Schedule account follow-up to ensure customer expectations and satisfaction are met
- Build professional relationships with other departments to enhance customer experience and loyalty
- Represent OnStar Insurance professionally
- Execute specialty team processes and strategies assigned by leadership
- Perform other tasks as business needs require
Requirements:
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
- Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial’s culture
- Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
- Excellent interpersonal, written, and oral communication skills, including exceptional active listening skills
- Strong analytical and problem-solving skills with an action-oriented mindset
- Ability to work independently and use sound judgment in handling customer inquiries and complaint resolution
- Ability to proactively manage time while balancing assigned accounts/tasks with minimal supervision
- Ability to navigate and use multiple applications/systems effectively
- Ability to type a minimum of 40 words per minute
- Proven interpersonal skills and professionalism when interacting with customers, leaders, peers, and senior management
- Fluent in English and Spanish
- Must hold a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state, or be able to obtain it within 30 days of start date
- 0–2 years of customer service experience preferred
- High School Diploma or equivalent required
- Bachelor’s Degree or equivalent combination of education and experience preferred
Benefits:
- Fully remote work
- Growth opportunity
